3. Prepare a service blueprint for each of these banking transactions: a. Make a savings deposit using a teller b. Apply for a home equity loan

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter13: Services Marketing
Section13.2: American Express Delivers Service With Calls, Tweets, And Apps
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Can you help solve this problem on opeartions Management? chapter 4?

3. Prepare a service blueprint for each of these banking transactions:
a. Make a savings deposit using a teller
b. Apply for a home equity loan
Transcribed Image Text:3. Prepare a service blueprint for each of these banking transactions: a. Make a savings deposit using a teller b. Apply for a home equity loan
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