An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Job Number Problem/ Customer Type Job Number Problem/ Customer Type Job Number Problem/ Customer Type 301 O/C 315 W/R 329 N/C 302 N/C 316 F/R 330 O/R 303 F/R 317 F/R 331 N/R 304 O/R 318 N/R 332 W/C 305 F/R 319 F/R 333 W/C 306 N/R 320 N/R 334 N/R 307 N/C 321 O/C 335 F/C 308 O/R 322 W/C 336 W/C 309 N/R 323 F/R 337 F/C 310 N/C 324 O/C 338 N/R 311 O/C 325 W/C 339 N/R 312 O/R 326 N/C 340 N/C 313 N/R 327 O/R 341 N/R 314 O/R 328 N/R Key: Problem type: Customer type: N = Noisy C = Commercial customer F = Equipment failure R = Residential customer W = Runs warm O = Odor Problem 9-2 Part a a. Using the data, prepare a check sheet for the problem types for each customer type. (1) Residential customer type Residential Noisy Failed Odor Warm Totals (2) Commercial customer type Commercial Odor Failed Noisy Warm Totals

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter1: An Overview Of Strategic Marketing

Section1.2: Dollar Shave Club: The Company For Men

Problem 1C

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Problem 9-2

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An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.

Job Number	Problem/ Customer Type	Job Number	Problem/ Customer Type	Job Number	Problem/ Customer Type
301	O/C	315	W/R	329	N/C
302	N/C	316	F/R	330	O/R
303	F/R	317	F/R	331	N/R
304	O/R	318	N/R	332	W/C
305	F/R	319	F/R	333	W/C
306	N/R	320	N/R	334	N/R
307	N/C	321	O/C	335	F/C
308	O/R	322	W/C	336	W/C
309	N/R	323	F/R	337	F/C
310	N/C	324	O/C	338	N/R
311	O/C	325	W/C	339	N/R
312	O/R	326	N/C	340	N/C
313	N/R	327	O/R	341	N/R
314	O/R	328	N/R

Key:	Problem type:	Customer type:
	N	= Noisy	C	= Commercial customer
	F	= Equipment failure	R	= Residential customer
	W	= Runs warm
	O	= Odor

Problem 9-2 Part a

a.	Using the data, prepare a check sheet for the problem types for each customer type.

(1)	Residential customer type

	Residential
Noisy
Failed
Odor
Warm

Totals

(2)	Commercial customer type

	Commercial
Odor
Failed
Noisy
Warm

Totals

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