3. A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 24 cars per hour, and that service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back ofthe parking lot and then drive to the service window to pay for and receive their orders. Consider a two- channel operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money from customers arriving at the window. The average service time for this alternative is 2 minutes for each channel.

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Chapter1: Combinatorial Analysis
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3. A fast-food franchise is considering operating a drive-up window
food-service operation. Assume that customer arrivals follow a Poisson
probability distribution, with an arrival rate of 24 cars per hour, and that service
times follow an exponential probability distribution. Arriving customers place
orders at an intercom station at the back ofthe parking lot and then drive to the
service window to pay for and receive their orders. Consider a two- channel
operation with two service windows and two employees. The employee
stationed at each window fills the order and takes the money from customers
arriving at the window. The average service time for this alternative is 2
minutes for each channel.
a. What is the probability that no cars are in the system?
b. What is the average number of cars waiting for service?
c. What is the average number of cars in the system?
d. What is the average time a car waits for service?
Transcribed Image Text:3. A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 24 cars per hour, and that service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back ofthe parking lot and then drive to the service window to pay for and receive their orders. Consider a two- channel operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money from customers arriving at the window. The average service time for this alternative is 2 minutes for each channel. a. What is the probability that no cars are in the system? b. What is the average number of cars waiting for service? c. What is the average number of cars in the system? d. What is the average time a car waits for service?
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