Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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elaborate a detailed analysis of the case study to support the agrument and provide evidence from the case
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Alice was hired last year as a first-line manager in the Training and Development department of the bank where she has worked part-time for
several years while earning her bachelor's degree in business. Her main responsibility is to train bank tellers. The bank is very big on
promotion from within, so most people start as tellers. The bank is also trying to hire (and eventually promote) more females and racial
minorities, because there aren't a lot of minorities the staff. In fact, the bank has been the target of several discrimination lawsuits the last
few years and now wants to change its image of being a "racist" organization.
The bank's classroom facility has training workstations of tellers' equipment. When a trainee is hired, training takes an entire work week, and
en people.
each trainee is either passed or failed at the end of the week. Each "class" of new trainees usually consists of about a
Alice has been using written and audiovisual materials developed by the bank. Also, she took a class in Training while a student.
Consequently, she knows that adults learn more effectively when they are given positive reinforcement (for doing something correctly) and
constructive criticism (for making a mistake). So far, this has worked pretty well. Today, however, three days into a session, she has been hit
with a potentially serious complaint.
Belinda is an African-American teller-trainee. She seems to have a very hard time learning some of the material, much more so than some of
her counterparts. All of the other trainees happen to be male Caucasian. Because much of the training involves objective quizzes and hands-
on computer work, Alice knows that Belinda really did make a lot of mistakes. Alice had been careful to point out Belinda's many mistakes
and explain how to correct them. Belinda, however, does not appreciate the constructive criticism. She insists that Alice is treating her
differently and wants to file a formal complaint unless Alice lets up on her: "You're picking on me because I am distinct from the other trainees,
and I don't see you picking on the others. I'd better pass this training, or your company is in trouble."
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Transcribed Image Text:Question Completion Status: 8 9 10 11 13 12 14 15 16 17 18 20 19 21 23 24 30 25 31 32 33 34 35 36 Alice was hired last year as a first-line manager in the Training and Development department of the bank where she has worked part-time for several years while earning her bachelor's degree in business. Her main responsibility is to train bank tellers. The bank is very big on promotion from within, so most people start as tellers. The bank is also trying to hire (and eventually promote) more females and racial minorities, because there aren't a lot of minorities the staff. In fact, the bank has been the target of several discrimination lawsuits the last few years and now wants to change its image of being a "racist" organization. The bank's classroom facility has training workstations of tellers' equipment. When a trainee is hired, training takes an entire work week, and en people. each trainee is either passed or failed at the end of the week. Each "class" of new trainees usually consists of about a Alice has been using written and audiovisual materials developed by the bank. Also, she took a class in Training while a student. Consequently, she knows that adults learn more effectively when they are given positive reinforcement (for doing something correctly) and constructive criticism (for making a mistake). So far, this has worked pretty well. Today, however, three days into a session, she has been hit with a potentially serious complaint. Belinda is an African-American teller-trainee. She seems to have a very hard time learning some of the material, much more so than some of her counterparts. All of the other trainees happen to be male Caucasian. Because much of the training involves objective quizzes and hands- on computer work, Alice knows that Belinda really did make a lot of mistakes. Alice had been careful to point out Belinda's many mistakes and explain how to correct them. Belinda, however, does not appreciate the constructive criticism. She insists that Alice is treating her differently and wants to file a formal complaint unless Alice lets up on her: "You're picking on me because I am distinct from the other trainees, and I don't see you picking on the others. I'd better pass this training, or your company is in trouble." Activate Windows Go to Settings to activate Windows. Save All Answers Save and Submit Click Save and Submit to save and submit. Click Save All Answers to save all answers.
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