elaborate a detailed analysis of the case study to support the agrument and provide evidence from the case Question Completion Status:8910111312141516171820192123 24302531 3233 34 35 36Alice was hired last year as a first-line manager in the Training and Development department of the bank where she has worked part-time forseveral years while earning her bachelor's degree in business. Her main responsibility is to train bank tellers. The bank is very big onpromotion from within, so most people start as tellers. The bank is also trying to hire (and eventually promote) more females and racialminorities, because there aren't a lot of minorities the staff. In fact, the bank has been the target of several discrimination lawsuits the lastfew years and now wants to change its image of being a "racist" organization.The bank's classroom facility has training workstations of tellers' equipment. When a trainee is hired, training takes an entire work week, anden people.each trainee is either passed or failed at the end of the week. Each "class" of new trainees usually consists of about aAlice has been using written and audiovisual materials developed by the bank. Also, she took a class in Training while a student.Consequently, she knows that adults learn more effectively when they are given positive reinforcement (for doing something correctly) andconstructive criticism (for making a mistake). So far, this has worked pretty well. Today, however, three days into a session, she has been hitwith a potentially serious complaint.Belinda is an African-American teller-trainee. She seems to have a very hard time learning some of the material, much more so than some ofher counterparts. All of the other trainees happen to be male Caucasian. Because much of the training involves objective quizzes and hands-on computer work, Alice knows that Belinda really did make a lot of mistakes. Alice had been careful to point out Belinda's many mistakesand explain how to correct them. Belinda, however, does not appreciate the constructive criticism. She insists that Alice is treating herdifferently and wants to file a formal complaint unless Alice lets up on her: "You're picking on me because I am distinct from the other trainees,and I don't see you picking on the others. I'd better pass this training, or your company is in trouble."Activate WindowsGo to Settings to activate Windows.Save All AnswersSave and SubmitClick Save and Submit to save and submit. Click Save All Answers to save all answers.

The given case study is about a bank . Generally we all are aware about the fact that bank…

mpletion Status: 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 2 35 36 s hired last year as a first-line manager in the Training and Development department of the bank where she years while earning her bachelor's degree in business. Her main responsibility is to train bank tellers. on from within, so most people start as tellers. The bank is also trying to hire (and eventually promote) s, because there aren't a lot of minorities on the staff. In fact, the bank has been the target of several discr s and now wants to change its image of being a "racist" organization. K's classroom facility has training workstations of tellers' equipment. When a trainee is hired, training takes nee is either passed or failed at the end of the week. Each "class" of new trainees usually consists of abou s been using written and audiovisual materials developed by the bank. Also, she took a class in ently, she knows that adults learn more effectively when they are given positive reinforcement (for doin cive criticism (for making a mistake). So far, this has worked pretty well. Today, however, three days into tentially serious complaint. s an African-American teller-trainee. She seems to have a very hard time learning some of the material_ cerparts. All of the other trainees happen to be male Caucasian. Because much of the training involves ter work, Alice knows that Belinda really did make a lot of mistakes. Alice had been careful to point ain how to correct them. Belinda, however, does not appreciate the constructive criticism. She ins and wants to file a formal complaint unless Alice lets up on her: "You're picking on me because I am d t see you picking on the others. I'd better pass this training, or your company is in trouble." Fubmit to save and submit. Click Save All Answers to save all answers.

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE