Questions1. If you would have been in the position of the personnel officer, what would you have done?2. What should Mr. Mahoni do after receiving the memo? CASE 5: FUTURE BANKFuture bank has a large number of branches spread across India. One of its branches islocated at Aliganj in Lucknow. The branch was in a very difficult situation. The reputationof the branch was going down. So the local controlling office decided to transfer the existingbranch manager and post a new manager, Mr. Shankar Nanda. Mr. Nanda had goodknowledge in banking. His background in training was also more than expected. But onemajor gap in his career was that he had never worked in any branch and had only workedin the controlling offices. His communication skills were also not good. He had a reputationof using rough language while talking to his subordinates. However, the staff of the Aliganjbranch was very delighted, when they heard about the new manager and started expectingthat the branch would again gain its lost reputation under his leadership.When Mr. Nanda took charge of the branch, everybody was excited. He called a meetingand got himself introduced to each and every staff. In his address to the staff, one of hissentences was "either you do the work or leave it to me". He did not try to make theemployees realize, what their lacunae were and how to do the work properly. He eveninterfered in the affairs of different departments without consulting the departmental heads.Due to this policy, most of the staff started leaving their work or not taking responsibility.The sincere officers overworked. One of the departmental heads even suffered from majorheart problem and went on leave.One young officer Mr. Mahoni, who had just completed his probation, had also joinedthe branch just before two months. He was very sincere and had learnt a lot during hisprobation period. He was also very good and perfect in his work.When such an uncontrollable situation arose in the branch, Mr. Nanda started putting- pressure on Mr. Mahoni. He had this idea that as Mahoni was new to the bank and thejunior-most officer in his branch, he would do whatever he would be asked to do. Mr.Mahoni had also got an interview call for the next senior position from another leadingbank. Mr. Nanda deliberately handed over the open letter to Mr. Mahoni just on the day ofthe interview with an excuse that it had reached the same day.Mr. Nanda asked Mr. Mahoni to take charge of the advance department. At that time,the head of that department was on leave for an indefinite period due to his heart problem.He had requested for transfer to Mumbai as he was a patient of the TATA Hospitals andhis family was also residing there. The other two officers were not sincerely working-neither did they know the work nor wanted to take any responsibility. Mr. Mahoni tookcharge of that department. But after two days, he felt suffocated, There was no documentavailable in that department of the old loans. He did not also get any help from his peersregarding the matter. Then he went to the manager and requested him to shift him to anotherdepartment. The manager did not agree and started abusing him and both of them got intoan argument:Mr. Nanda: You have to do the work, because I have asked you to.Mr. Mahoni: I am working for the Bank. If the Bank wants me, then I will definitely do.I am sorry, I cannot do it just because you are asking me to and that also, when I am notable to work there properly up to my satisfaction. You post me in some other department.Mr. Nanda: That I will not do.Cases of Indian Organizations445Mr. Mahoni: Then you post all your officers in that department. I will manage all otherdepartments single handedly.Mr. Nanda: I am releasing the office order, and you have to sit there whether you do thework or not.Mr. Mahoni: Then I will resign from the job. You take my signature on any plain paper.Mr. Nanda: You do not know how to behave. How can you argue with your senior? Whogave you a job in such a reputed bank? You have to do what I will order you to do. Mr. Mahoni: I cannot sit there. I am taking leave for today and going home.Mr. Mahoni came out of the cabin, went to the Head of the Administrative Department,gave him an application stating that he was not feeling well and he would like to go homeand then he went home. The next day, he came to the office in the morning at his usual time.After some thirty minutes, he got a call from a member of the Officer's Association, Mr. Bose.Mr. Mahoni was never dependent upon or had any relation with the Officers' Association.So they thought that this was the perfect situation to let him understand the value of theassociation.Mr. Bose: We heard that Mr. Nanda is harassing you!Mr. Mahoni: Who told you?Mr. Bose: I heard it from your office. Why are you not telling me?Mr. Mahoni: He is my manager. If he has told me something, that is either for my benefitor for my banks' benefit.Mr. Bose: I am sorry. May be I got the wrong information.Mr. Mahoni's reason for not telling the fact to Mr. Bose was that he always consideredthe branch as his family. He had thought if anything had happened in the family, why aperson from the outside would be consulted? His manager was the chief of his branch-afather figure for him, so he should not complain against him.Then again in the evening, a call came from Mr. Karmakar-local secretary of theassociation. He started telling against Mr. Nanda.Mr. Karmakar: We heard that Mr. Nanda is harassing you. Because you joined new, hewants to exploit you.Mr. Mahoni: No Sir, nothing has happened. Whatever he had said, it may be because ofmy benefit or for my bank's benefit.Mr. Karmakar: You do not worry. We are there with you. We will teach him a lesson. Iam calling a meeting today in the evening in your branch only.446Human Resource ManagementMr. Mahoni: I don't think it is necessary.Mr. Karmakar: You do not know anything. You have joined the bank recently. You shouldlearn to tackle these persons. You should tell us everything.Mr. Mahoni: No Sir, I don't need your help this time. If ever I need your help, I will tellyou. Thank you for your concern.When Mr. Mahoni did not listen to the association, they called a meeting in which theywent against Mr. Mahoni. They decided, "How he could tell anything to Mr. Nanda whois such a senior officer? We should ask Mr. Nanda to issue a memo against him. Then onlyhe would understand the value of the Officer's Association".And Mr. Nanda agreed to issue a memo and ordered the personnel department accordingly.Next day morning, when Mr. Mahoni came to office he found the memo on his table.

Question

Questions1. If you would have been in the position of the personnel officer, what would you have done?2. What should Mr. Mahoni do after receiving the memo? CASE 5: FUTURE BANKFuture bank has a large number of branches spread across India. One of its branches islocated at Aliganj in Lucknow. The branch was in a very difficult situation. The reputationof the branch was going down. So the local controlling office decided to transfer the existingbranch manager and post a new manager, Mr. Shankar Nanda. Mr. Nanda had goodknowledge in banking. His background in training was also more than expected. But onemajor gap in his career was that he had never worked in any branch and had only workedin the controlling offices. His communication skills were also not good. He had a reputationof using rough language while talking to his subordinates. However, the staff of the Aliganjbranch was very delighted, when they heard about the new manager and started expectingthat the branch would again gain its lost reputation under his leadership.When Mr. Nanda took charge of the branch, everybody was excited. He called a meetingand got himself introduced to each and every staff. In his address to the staff, one of hissentences was &#34;either you do the work or leave it to me&#34;. He did not try to make theemployees realize, what their lacunae were and how to do the work properly. He eveninterfered in the affairs of different departments without consulting the departmental heads.Due to this policy, most of the staff started leaving their work or not taking responsibility.The sincere officers overworked. One of the departmental heads even suffered from majorheart problem and went on leave.One young officer Mr. Mahoni, who had just completed his probation, had also joinedthe branch just before two months. He was very sincere and had learnt a lot during hisprobation period. He was also very good and perfect in his work.When such an uncontrollable situation arose in the branch, Mr. Nanda started putting- pressure on Mr. Mahoni. He had this idea that as Mahoni was new to the bank and thejunior-most officer in his branch, he would do whatever he would be asked to do. Mr.Mahoni had also got an interview call for the next senior position from another leadingbank. Mr. Nanda deliberately handed over the open letter to Mr. Mahoni just on the day ofthe interview with an excuse that it had reached the same day.Mr. Nanda asked Mr. Mahoni to take charge of the advance department. At that time,the head of that department was on leave for an indefinite period due to his heart problem.He had requested for transfer to Mumbai as he was a patient of the TATA Hospitals andhis family was also residing there. The other two officers were not sincerely working-neither did they know the work nor wanted to take any responsibility. Mr. Mahoni tookcharge of that department. But after two days, he felt suffocated, There was no documentavailable in that department of the old loans. He did not also get any help from his peersregarding the matter. Then he went to the manager and requested him to shift him to anotherdepartment. The manager did not agree and started abusing him and both of them got intoan argument:Mr. Nanda: You have to do the work, because I have asked you to.Mr. Mahoni: I am working for the Bank. If the Bank wants me, then I will definitely do.I am sorry, I cannot do it just because you are asking me to and that also, when I am notable to work there properly up to my satisfaction. You post me in some other department.Mr. Nanda: That I will not do.Cases of Indian Organizations445Mr. Mahoni: Then you post all your officers in that department. I will manage all otherdepartments single handedly.Mr. Nanda: I am releasing the office order, and you have to sit there whether you do thework or not.Mr. Mahoni: Then I will resign from the job. You take my signature on any plain paper.Mr. Nanda: You do not know how to behave. How can you argue with your senior? Whogave you a job in such a reputed bank? You have to do what I will order you to do. Mr. Mahoni: I cannot sit there. I am taking leave for today and going home.Mr. Mahoni came out of the cabin, went to the Head of the Administrative Department,gave him an application stating that he was not feeling well and he would like to go homeand then he went home. The next day, he came to the office in the morning at his usual time.After some thirty minutes, he got a call from a member of the Officer's Association, Mr. Bose.Mr. Mahoni was never dependent upon or had any relation with the Officers' Association.So they thought that this was the perfect situation to let him understand the value of theassociation.Mr. Bose: We heard that Mr. Nanda is harassing you!Mr. Mahoni: Who told you?Mr. Bose: I heard it from your office. Why are you not telling me?Mr. Mahoni: He is my manager. If he has told me something, that is either for my benefitor for my banks' benefit.Mr. Bose: I am sorry. May be I got the wrong information.Mr. Mahoni's reason for not telling the fact to Mr. Bose was that he always consideredthe branch as his family. He had thought if anything had happened in the family, why aperson from the outside would be consulted? His manager was the chief of his branch-afather figure for him, so he should not complain against him.Then again in the evening, a call came from Mr. Karmakar-local secretary of theassociation. He started telling against Mr. Nanda.Mr. Karmakar: We heard that Mr. Nanda is harassing you. Because you joined new, hewants to exploit you.Mr. Mahoni: No Sir, nothing has happened. Whatever he had said, it may be because ofmy benefit or for my bank's benefit.Mr. Karmakar: You do not worry. We are there with you. We will teach him a lesson. Iam calling a meeting today in the evening in your branch only.446Human Resource ManagementMr. Mahoni: I don't think it is necessary.Mr. Karmakar: You do not know anything. You have joined the bank recently. You shouldlearn to tackle these persons. You should tell us everything.Mr. Mahoni: No Sir, I don't need your help this time. If ever I need your help, I will tellyou. Thank you for your concern.When Mr. Mahoni did not listen to the association, they called a meeting in which theywent against Mr. Mahoni. They decided, &#34;How he could tell anything to Mr. Nanda whois such a senior officer? We should ask Mr. Nanda to issue a memo against him. Then onlyhe would understand the value of the Officer's Association&#34;.And Mr. Nanda agreed to issue a memo and ordered the personnel department accordingly.Next day morning, when Mr. Mahoni came to office he found the memo on his table.

Accepted Answer

A management is defined as an act to coordinate and administrate the employees in order to achieve…

1. If you would have been in the position of the personnel officer, what would you have done? 2. What should Mr. Mahoni do after receiving the memo?