Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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What does quality customer service mean to you?
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- What is an operational definition of quality? Is it possible for a 13-inch TV selling for $100 to be of superior quality to a 50-inch console selling for $1,800?arrow_forwardQuality differences affect productivity?arrow_forwardIn coping with quality problems, how critical is it for managers to uphold and encourage ethical behaviour? Is your answer conditional on the good or service in question?arrow_forward
- How might the definition of quality apply to your college? Provide examples of who some customers are and how their expectations can be met or exceeded?arrow_forwardIs the Service or Quality Improvement important for a designing firm?arrow_forwardIdentify the three criteria you consider to be most important in determining whether or not a system is a quality system. Briefly discuss your rationale for selecting each of the criteria.arrow_forward
- Enlist the steps in designing a quality control system?arrow_forwardProvide a theoretical and practical demonstration of the value of quality management in a companyarrow_forwardI need the answer What quality-related trade-offs might there be between having a single large, centralized produce processing facility and having many small, decentralized produce-processing facilities?arrow_forward
- Explain how unethical business practices degrade the qualityof the experience a customer has with a service or product.How is the International Organization for Standardizationtrying to encourage ethical business behavior?arrow_forwardThe American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).arrow_forward
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