. Service companies have performance standards that become benchmarks in accordance with the perceptions expected by consumers, so they feel satisfied and will repeat orders, so that they become loyal consumers. a. Name and explain the elements of management to measure the performance of service companies. b. Give an example of 1 service company that has implemented how elements of management to measure performance are applied. 2. A restaurant has had many visitors in the past month, this has happened since the restaurant went viral on social media. The advantages of this restaurant in addition to delicious, healthy and affordable food. The food products of this restaurant are of high quality and very able to compete with existing competitor restaurants. Plus the design of the restaurant is very attractive or instagrammable. As a result of this, the workforce in the restaurant is overwhelmed with the number of consumers at lunch and dinner hours. Restaurant owners are considering increasing the number of employees but worry that this trend is temporary. What solutions can the owner do to serve the booming customers at lunch and dinner hours? In addition, the owner is also worried that the food menu will not last long and provide satisfaction to customers. Explain your solution!
1. Service companies have performance standards that become benchmarks in accordance with the perceptions expected by consumers, so they feel satisfied and will repeat orders, so that they become loyal consumers.
a. Name and explain the elements of management to measure the performance of service companies.
b. Give an example of 1 service company that has implemented how elements of management to measure performance are applied.
2. A restaurant has had many visitors in the past month, this has happened since the restaurant went viral on social media. The advantages of this restaurant in addition to delicious, healthy and affordable food. The food products of this restaurant are of high quality and very able to compete with existing competitor restaurants. Plus the design of the restaurant is very attractive or instagrammable. As a result of this, the workforce in the restaurant is overwhelmed with the number of consumers at lunch and dinner hours. Restaurant owners are considering increasing the number of employees but worry that this trend is temporary. What solutions can the owner do to serve the booming customers at lunch and dinner hours? In addition, the owner is also worried that the food menu will not last long and provide satisfaction to customers. Explain your solution!
Step by step
Solved in 3 steps
