Why Should I Be Nice To You Essay

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

This is especially important in the healthcare system because all service should start with a smile. One should exhibit customer service in the healthcare system by demonstrating common courtesy, creating or controlling the proper environment, and even becoming the patient in order to best serve and understand their needs no matter the circumstance or presuming attitude. Customer service is just as important as the treatment process and both should be shown in a professional, pleasant, and responsible manner. The better the customer service, the more customer satisfaction, which retains patients and can also contribute to their health and attitude.

Many people that work at a fast food restaurant have to act a certain way so they can be a successful employee. As a manager at a fast food restaurant I have to make sure that the employees have clear expectations on how they are expected to act. One major one is how they treat the costumers. Every employee is told to greet each

Rudeness is indeed a growing problem and it is only getting worst. As you mentioned, rudeness comes in a variety of ways, such as, annoying behavior, intolerable actions, sarcastic and degrading remarks, shouting and even the use of swearwords. "Rudeness breeds more rudeness and metastasizes into social ugliness" (Hama, 2011). Rudeness can become a domino effect where people feed off that negative energy and retaliate rather than be an employee or customer. I personally been on the receiving end of rudeness as an employee and as a customer and I sometimes been a victim of feeding into the negativity. My biggest pet peeves is respect me as long as I am respecting you. I do not care if you do not like be because of my race, gender, height, or nail color, but as long as I am treating you like a human being, I deserve to be treated in that same manner.

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or

Employees were taught to disregard disgruntled patrons and move through the line as fast as possible so that each patron would be served in a timely and satisfying fashion. Just as a machine would pull items in at the beginning of the assembly line and throw them out at the other end of the line, so did the employees treat the patrons of their establishment. This is achieved by calling them to the counter and filling their order then sending them on their way with a kind, almost sarcastic, "Thank you, have a nice day!"

To explain the how the fast food industry affects the lives of it’s employees, I have prepared a set of questions to ask employees who have a fundamental experience of working in the fast food industry (appendix[i]). I also have a similar set of questions to ask people who have never worked in the fast food industry (appendix[ii]).

This is a campaign to stop lack of respect show to service users and to ensure that their dignity is maintained through good and positive service. It encourages challenging of poor service or lack of respect.

The last objective researched at Brady’s was to determine the ways that people ask for drinks and how these ways reflect interactions between male and female. Drinks are asked for in several ways that often make the waitress’s job much harder. In order to serve the customer to his/her satisfaction the waitress must have knowledge of all drinks served at Brady’s, be able to make corrections on any order that is stated incorrectly, give orders to the bartender in the correct way, and respond to interactions appropriately. Again, this objective shows that the role of the waitress is to ensure the satisfaction of the bartender as well the customer in any given situation.

To ensure sales and profitability in the long run, most businesses aim for great customer satisfaction. I believe the site I have selected will provide me with the best opportunity to study my social problem because coffee shops like Starbucks is one of the most leading and famous coffee outlet chains that operate all across the United States. The company has a tremendous goodwill for its unique coffee preparations that suits the mood of its customers. In this observational study I was interested to evaluate the factors that drive customer satisfaction at Starbucks. I think that the physical layout of the space of this Starbucks coffee shop in particular was a great location to help shape social interaction because it is a connected to a bookstore as well. It is very quiet and peaceful on the inside and the aroma of freshly brewed coffee is heavenly. It is a calm Thursday evening. I wanted to relate this study with issues of interpersonal relation that affects the

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

P.1  Day, Starbucks’ senior vice president of Administration in North America, said, “Do we believe what our customers are telling us about what constitutes ‘excellent’ customer service? And if we deliver it, what will the impact be on our sales and profitability?”

McDonald’s in America and Philippines are both working together toward a common goal. To provide great customer service, both countries give their employees the tools and resources to be able to handle and deal complaints effectively. They trained and taught their employee on how to deal with all types of complaints and questions. For example, service issue, nutritional inquiry, and even how to handle an aggressive customer. Employees are encouraged to