preview

Unit 8 Critical Thinking Case

Satisfactory Essays

Strengths: Laura greets the client in a polite and a professional tone. From here, she confirms the deposit that is collected and confirmed the funds were refunded from the previous day. She sets the expectations the costs deducted for the 3rd party costs for the credit report. She provides the contact information for the CR team in case the client has any further concerns. She ends the call strongly by inquiring if the client had any further questions or concerns. Inches: Relevant code- This call was internally transferred, we should code relating to the actual events of the call for accurate tracking purposes. ( Other QL team member)

Get Access