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Understanding The Conflict Resolution Strategy Essay

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Healthy Conflict Resolution Strategy Conflicts are an inevitable part of human life. Whether they happen in personal lives or within organizations, it is human nature to be involved in conflicts. Workplace conflicts, such as the one in the current situation with Dr. Jones and Susan, can result in negative consequences if they are not handled adequately. Some of these consequences may include irreparable damage to the relationships and disrupt teamwork, becoming an overall detriment to the organization. However, if the conflict is managed properly it can bring the problems to light and motivates the conflicted individuals to work together to find a solution that is agreed upon (Omisore & Abiodun, 2014). Understanding the Conflict The first step for a manager would be to understand the conflict at hand. To recap, Susan is fed up with Dr. Jones because she believes he is constantly cutting corners in his position by leaving early, coming in late, or not coming in at all. According to Omisore and Abiodun (2014), there are three different classifications of conflicts: Relationship conflicts, task conflicts, and process conflicts. A relationship conflict is when there is a dispute between individuals that may include clashing of personalities or annoyance which can lead to feelings of frustration, mistrust, and even resentment. Task conflicts happen when there are incompatibilities about the contents of tasks or work goals. Process conflicts arise when there are disagreements

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