Managing Quality And Performance Study Guide

2. In this stage of operational effectiveness, organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage.

To fully explain the acceptable use policy would mean to begin from the beginning, the user domain. The user domain is the employee or people within an organization who is granted access to the information system for the organization. There are roles and tasks, responsibility, and accountability that go into an acceptable use policy for the user domain. Within the user domain is the access of LAN to Wan, web surfing, and internet. LAN to Wan is the activities between LAN to Wan and firewalls, routers, intrusion, detection, and workstations. Web surfing determines what a user can do on company time with company resources. Internet

It allows everyone from top to bottom to have a clear understanding of the company’s objectives and what is expected from them, it also reduces the risk of confusion, waste of time, money and energy among the three levels of management.

This will be set up by the organisations themselves, this will set out the policies in which the staff must abide by in order to use the internet, most of the time, the policies will state that they must not use the company’s internet for personal use, and that they must use it wisely. Many measures such as passwords, authentication, firewalls and

37.|The “Big Five” personality trait that reflects the degree to which someone is good-natured, cooperative, and trusting is considered __________.|

Quality improvement is a systematic and continuous process which leads to improvements in healthcare services. The health services are then a reflection of the improving health status of a patient population (Health Resources & Services Administration, n.d.). Quality improvement strategies are the actions which a team will take to accomplish the goals of process improvement. The Institute of Medicine (2001) has developed a vision of six aims for improvement in healthcare which include, safe, effective, patient-centered, timely, efficient, and equitable care. Making improvements in these areas will better meet the needs of patients.

The nurse is challenged with the care of patients over a lifespan. Each stage of life brings its own physical and emotional changes which directs the care needs. The care needs of the pediatric patient will be much different from the needs of the geriatric population. The geriatric population has very specific needs which has prompted the government to establish the Quality Assurance & Performance Improvement (QAPI) program. The QAPI provides the framework for nursing facilities to develop and implement changes which address deficiencies the facility was found to have. Also, the QAPI program requires practices and policy be put in place to monitor care of the residents. The purpose of this paper is to list some of the changes the elderly go through as they age, and demonstrate these changes in a quality improvement project. After review of literature, I will discuss the challenges, barriers, and solutions as related to quality improvement. Lastly, I will discuss the quality of care for the geriatric in the future.

Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its

Quality Assurance and Performance Improvement (QAPI) communicates the following five elements: design and scope, governance and leadership, feedback, data systems and monitoring, performance improvement projects, and systematic analysis and systemic action. The purpose of this paper is to communicate issues surrounding these topics, as well as aging problems. Are the topics evidence based? Do they have supporting documentation to put them into practice at various facilities? Can executing the aforementioned items make a difference at institutions? Now, start the journey to see how each section can be applied to your workplace.

Internet use has become more popular in the last two decades, while in the 80' and 90's the common communication channels were phone and fax, electronic email has become the norm in the new century; computers and internet use have become ordinary commodities at the workplace. Common knowledge and internet etiquette (netiquette) teach us essential rules of proper behavior for internet use. It is imperative that we understand that in the business world, netiquette must go beyond simple rules of common sense and courtesy, and most companies rely on established policies and internal controls to assure that employees understand the importance of following ethical and legal guidelines when using the internet. These policies are also important

The framework describes internal control as a process designed to provide reasonable assurance regarding the achievement of objectives in the following categories:

Controlling is monitoring the performance of the organization, identifying deviations between planned and actual results, and taking corrective action when necessary. With all these four functions that are involved in the process of management, if all are followed correctly the organization will be properly ran and will have few complications.

This income statement tells how much money a company has brought in (its revenues) how much it has spent (its expenses) and the difference between the two (its profit). The income statement show’s a company’s revenues and expenses over a specific time frame. This statement

3. Decision-making. The process of control is complete when corrective actions are taken. This involves making right decisions as to what types of follow up actions are to be taken. This will lead to accomplishment of organisation objectives. According to W.T. Ierome, "Control is needed both to simplify the making of subsequent decisions and to ensure the realisation of the objectives implicit in the original long-range policy decisions" .

Controlling Process in Management Controlling is directly related to planning. The controlling process ensures that plans are being implemented properly. In the functions of management cycle - planning, organizing, directing, and controlling - planning moves forward into all the other functions, and controlling reaches back. Controlling is the final link in the functional chain of management activities and brings the functions of management cycle full circle. Control is the process through which standards for performance of people and processes are set, communicated, and applied.