The Service Of Service Design

Service management combines the required services with organizational solutions and thus new generation user service becomes simplified. These forthcoming services are necessitated to be interrelated and combined in order to meet the demand of socio- economic factors such as environment analysis, safety measurement, climate management, agriculture modernization

This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting

What service design looks like and how its implemented from the company all the way down to the customer, what managing

Which eventually discourage designer put in effort to considerate the social aspect during design thinking, the word “social sustainability” were being treated as ideological thought in design until recent years, the attention of social consideration in several industry has become mainstream.

To an organisation, through understanding the service concept they are able to display the value of their service to the customer through communicating a key set of benefits. The services and benefits provided vary upon industry, however what individual organisations can benefit from is organisational alignment. Johnston et al. (2012) suggests that the service concept can act as a tool that links together the different functions of an organisation with a common purpose and standard. In addition, Looy et al. (2013) explains that the service concept can become a blueprint that communicates to employees what service they should provide and to customers what service they should expect to receive.

The aim of the report is to discuss the development of a service innovation in a hospital care setting. Therefore the innovation being introduced in the report will focus on the pain management tool for assessing chronic conditions in service users with dementia in hospital settings. As pain is a very subjective experience it is important that the tool is specifically based on the individual’s own way of expressing and communicating their pain in relation to their chronic conditions.

The most meaningful service-based experience I took part in was helping kids at Upward Bound Asthma Camp. At this camp I volunteered to be a camp counselor, which required me to monitor the young campers, get them involved in many activities, and teach them how to handle their asthma. Many of students came from different backgrounds and many ranged from ages five to twelve. When it came to teaching the young campers how to manage their asthma, it was a significant moment to me because it brought me memories of when I had trouble dealing with my asthma when I was around their age. Reminiscing about my past experience influenced me to get my campers to be knowledgeable about their condition. After explaining the guidelines to the campers, I noticed

The ‘service operation management is an activity that is concerned with both what service we deliver and how it is delivered to our customers. It involves understanding the needs of our customers, managing the processes the deliver the services, ensuring our objectives are me, whilst also paying attention to the continual improvement of our services.’ (Johnston and Clark, 2001).

Service Strategy from a business perspective is a critical component for customer retention, satisfaction and growth opportunities. A successful Service Strategy is designed to meet the need of an audience and is the forefront of delivering the right products and services to meet the demand of the customer. It provides guidance on leveraging service management capabilities to effectively deliver value to customers and illustrate value for service providers. Management is responsible for strategically developing target markets, setting objectives and expectations, benchmarking customer satisfaction/feedback and identifying opportunities and weaknesses for strategy improvement. Service strategy provides foresight into future growth positioning along with thorough analysis of the return on investment (ROI). Service Strategy defines management style by focusing on IT management along with primary purposes including: perspective, positions, plans and patterns.

The aim of the report is to discuss the development of a service innovation in a hospital care setting.

2. Using the Service Concept to create changes in the Design: Changes in the service concept affect the organization as a whole, which also involves Service Development. Service Concept is closely linked with Service Design, which makes it one main component that includes the perspective of the customers, thus it should be designed properly to match the needs of the Customer. With the help of the outline of the Service Concept and mapping the current Service Concept with the required Service Concept, The service designers can compare their Service Concept with other organizations and suggest changes to the organization which can be implemented on the Service Concept and Design to suit the customer’s expectations. (Johnston and Clark, 2008)

Services are activities performed by the provider, unlike physical products they cannot be seen, tasted, felt, heard or smelt before they are consumed. Since, services are not tangibles, they do not have features that appeal to the customer’s senses, their evaluation, unlike goods, is not possible before actual purchase and consumption. The marketer of service cannot rely on product-based clues that the buyer generally employs in alternative evaluation prior to purchase. So, as a result of this,

Many papers have focused on service operation management (SOM), particularly in the field of a ‘service encounter’. This study considers its meaning and analyses the model for the evaluation of service encounter. The methodology is launched by reviewing literature on SOM. With regard to the meaning of a service encounter, it is concluded that the best approach to denote its definitions is to balance client, staff, and technology aspects. Also, the components of service encounter are needed to progress together harmonically in order to meet customer satisfaction. In addition, this study suggests that SWOT analysis could be an appropriate technique for analysing the service encounter. This study would be of particular interest to

“Services are acts, deeds, performances, or relationships that produce time, place, form, or psychological utilities for customers” (Roberta S. Russell, 2014, p.194). Besides, there are some other explanation of service design: Service design is all about making the service you deliver useful, usable, efficient, effective and desirable (UK Design Council, 2010); Service design aims to ensure service interfaces are useful, usable and desirable for the client’s point of view and effective, efficient and distinctive from the supplier’s point of view (Birgit Mager, 2009); When you have two coffee shops right next to each other, and each sells

the Design of Goods and Services is fairly much of the transformation process in a firm. The design of process is extremely influential in determining decisions relating to business elements such as Cost, quality, human resources. Additionally, to survive in the business arena, a firm must design goods and services to meet the needs and wants of their customers (Heizer & Render, 2011).