10 OM Decisions with Definitions
Examples from Goldratt
Business Experience and Analogy
OM: Design of Goods and Services
Definition: the Design of Goods and Services is fairly much of the transformation process in a firm. The design of process is extremely influential in determining decisions relating to business elements such as Cost, quality, human resources. Additionally, to survive in the business arena, a firm must design goods and services to meet the needs and wants of their customers (Heizer & Render, 2011). 1: One component in the design of products is the processes that the products pass through. Rogo and his team discussed this process as they reviewed the process of work in progress with Stacey on those parts that go through the robot area while trying to determine the bottlenecks within the company
2: Another component in the designing products is the maximization of the number of adequate products produced by having Quality control process moved to the beginning of the bottleneck so that the bottleneck only process good parts. Technological advancement and innovations have prompted companies like CVS to redesign their workflow spaces and workflow to accommodate their newly developed minute clinics or specialty clinics. The newly developed clinics which are currently providing faster, affordable, quality healthcare to the CVS customers has greatly enhanced the profitability of the company within the market.
Managing Quality the quality of
CVS caters a various kinds of health care products and services. CVS offers various channels of services that works for its customers; CVS Pharmacy that offers vaccination, dispense medication, and advice on prescription, non-prescription, and supplemental drugs, CVS Caremark for its mail order prescription service, CVS MinuteClinic, a walk-in seven days a week clinic, CVS Specialty for its specialty connect and infusion services that will customized support and counseling for appropriate and safe medication. CVS also provides different sorts of programs besides health care. CVS ExtraCare for personalized savings and rewards and Reduced Rx prescription savings program (https://cvshealth.com/). The financial stability and rank first in specialty pharmacy and prescription providence in the U.S is the major strengths of CVS compared to its rival, Walgreens. The announcement of CVS’s purchasing of more than 1,660 Target pharmacies across the country will gain its larger share in the U.S market. CVS’s operations in major urban centers in the U.S largest metro areas will dominate the healthcare industry (http://www.businessinsider.com). (See Appendix
Workflow Analysis Purpose Statement: This paper is to explain how the Same Day Acute Care clinic functions at my place of employment. Which is an Oncology Outpatient clinic? The reason behind the opening of the Same Day Acute care clinic (SDAC)is to keep Oncology Patient out of the Emergency Department. For cancer patients, frequent visit to the emergency department can be upsetting, stressful and exhausting.
Acclimating the hospital workflow to the clinic environment can be like fitting a square peg into a round hole. The high volume, high velocity clinic environment is unique from the hospital environment, pushing IDNs to find a solution that can meet the distinct ambulatory demands while still integrating with the hospital system. Each specialty clinic has unique needs and complexities — multiple locations, a wide range of diagnoses and treatment protocols — that demand independent workflows. At the same time, each clinic must be integrated into the whole for communication across the continuum of care.
Goods and services are both areas of operations, this means that they will change the state of any input into output. In order to achieve this they will need to have a transformation process according to the type of service or goods they have to offer this is all part of satisfying customer needs.
JP 5-0 describes Operational Design as a three step process resulting in the development of an operational approach. (JP 5-0, III-7)The first step is to “understand the strategic direction.” This ensures the commander understands the strategic endstate. (Eikmeier, “Operational Design,” 109)The second step is “understand the operational environment.” This helps the commander identify the problem and how the action of the actors impacts potential outcomes or accomplishment of the
Every company will focus on supplying a service, product, or both. How and where the product is made plays a crucial role in the company’s success. In order to help visualize how the products are made process maps are formatted. These process maps can help to identify areas that need improvement. In order to implement improvement, process development will be implemented. The form of good that a company supplies is also important and to ensure that the best product is distributed product development is conducted. Target Corporation is a complex company, which provides consumers with their necessities.
A linear actuator (propriety part) controls the airbrake actuation to the required angle, and the assembly must withstand the stated aerodynamic loading.
Today’s healthcare organizations invest in system integration and health information exchanges to get the data required by value-based purchasing. VBP, buyers of health care services that hold providers accountable for both the cost and quality of care. Health delivery organizations determine the best way to implement a VBP model and this initiates provider organization to find the IT tools to make this model work. C-suite executives discover the data that’s crucial, and agrees providers need to shift their focus from volume to value.
Which of the following is not a process commonly considered in making products or delivering servicesA.continuousB.batchC.repetitiveD.job shopE.subcontracting 34. The type of processing system which is used for highly standardized products isA.continuousB.intermittentC.projectD.batchE.unit 35. Behavioral approaches to job design includeA.SpecializationB.ErgonomicsC.Job RotationD.Flow Process ChartsE.SIMO Charts 36. A major advantage of job specialization in business is increased _________.A.motivationB.opportunity for advancementC.opportunity for self-fulfillmentD.productivityE.job enrichment 37. Nearness to raw materials would be most important to a (A.grocery storeB.tax preparation serviceC.manufacturing companyD.post officeE.hospital 38. A one-hour photo processing machine in a Wal-Mart store is an example of a _________.A.micro-factoryB.downsize strategyC.diversified strategyD.lean production systemE.falling price strategy 39. A tool that is not used for quality management is ________.A.FlowchartB.HistogramC.Perato AnalysisD.RedesignE.Check sheets 40. The four dimensions of quality that are sometimes used to determine fitness for use of a product are ______.A.performance, special features, durability, and service after saleB.performance, special features, conformance, and reliabilityC.special features, conformance, reliability, and durabilityD.performance,
Our company should make sure that manufacturers deliver products with the highest design specification, in order to be order-winner quality conformance, by delivering products with no defects (Hill and Hill, 2012). Furthermore, improvements in quality lead to a decrease in cost for the company. According to (Evans, 1997) higher quality products lead to a decrease in costs for the company through higher productivity: ‘improvements in quality leads to lower cost because of less re-work, fewer mistakes, fewer delays and snags’ (Evans 1997, P.55).
When we create a product or provide a service, such as developing software, writing a report, generate a business analysis, we always follow a series of ordered steps to accomplish a set of tasks. To correctly produce an intended output, the tasks must be completed as specific order, we can consider a set of ordered tasks as a process, involving activities, constraints, and resources. When the process involves the building of some
The product design of Mary Kay focuses on the product life cycle, but a service design focuses on the services provided and customer experiences. The production process, when manufacturing a product, it must go through several stages of the product life cycle. The difference in a product and service design is putting the focus on people instead of the thing. The service process focuses on how well the company production system works
“Services are acts, deeds, performances, or relationships that produce time, place, form, or psychological utilities for customers” (Roberta S. Russell, 2014, p.194). Besides, there are some other explanation of service design: Service design is all about making the service you deliver useful, usable, efficient, effective and desirable (UK Design Council, 2010); Service design aims to ensure service interfaces are useful, usable and desirable for the client’s point of view and effective, efficient and distinctive from the supplier’s point of view (Birgit Mager, 2009); When you have two coffee shops right next to each other, and each sells
We have learnt from Servicer Strategy that service means to provide guidance on design, and how to implement them according to the needs of the customer. From the service lifecycle Service Design comes after the service strategy (Annexure A). The service design is not limited to new services, but also to old services which are need to improve the service design which are necessary to maintain the value to customers. The main objective of service design is designing an innovative idea or to change an existing design into a live environment. To change a design or to implement there are several requirements. These requirements are taken from the service portfolios and they are analyzed. There are teams which will indulge in this process and
Pen-drive, now-a-days, is very important and significant device to carry data and other types of media. With the demand of the customers and the inconvenience of carry data or only a small file through floppy drive the idea of pen-drive has come to the developers mind. So, it is the contemporary product that replaces the usage floppy drive and caters the demand of present customers. The only problem is its connectivity system with other devices. If the pen-drive can be connected with the present USB system as well as it can be added with Bluetooth connectivity system to establish connection also with smart phone, tablets, smart TV, Laptop and other devices with the use of Bluetooth. It will be easy and convenient for the use of Pen-drive if the Bluetooth facilities will be ensured. So, in this assignment the details analysis of the benefits and values derived by the