2.0 Understand how communication and interpersonal skills affect managerial performance in the workplace Evaluate how interpersonal skills and communication skills affect managerial performance 2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so …show more content…
2.2 In a small practice with part-time team members there is a high possibility of communication failure for example; messages not being passed on at all or incorrectly, decisions made earlier in the week without involvement or reference to all colleagues. This may result in mixed perceptions or feelings of marginalisation. To overcome this barrier, staff meetings are to be held on dates where all staff can attend. If this is not possible the minutes of the meeting should be written out and forwarded on to the appropriate people. It is also important to seek feedback regularly to check the message has been conveyed in a clear and concise way. Forums and emails are an efficient mechanism for short, chatty updates. It is also a good method of quickly communicating messages to several people and allowing further discussion with feedback and input. Another communication barrier that could occur would be staff not being clear of tasks that have been set for them to do by the busy, Principal Dentist. If this is done in an ad hoc, informal manner the tasks may not be done in the correct way or simply keep being rolled forward. To help overcome this barrier, I would need to ascertain from the Principal exactly what is required and when. I would then devise a rigorous schedule with clear step-by-step guide on what needs to be achieved. I would negotiate with individuals and delegate specific tasks depending on the skills required. The schedule would record who has been made
When this assignment was given out, I instantly knew exactly what relationship I wanted to analyze: my ex-boyfriend’s and my relationship. It might sound like an odd relationship to choose, seeing as he is an ex, and it might not sound like a good starting point, but let me first say he is one of my best friends right now.
Therefore, interpersonal skills with communication can help me be more successful as a manager and improve my working relationships with staff and partner agencies. The way I communicate with other people improves confidence, enhances my relationships with others thereby improving my effectiveness in the workplace.
Although there are several problems that can diminish the effectiveness of interpersonal communication, some tactics can be used in order to minimize these failures in communication. A recent visit to a hotel sparked a perfect example of this communication opportunity between a patron and the hotel's front desk employee.
TO: Alison Allen, Human Resources Director; Cary Hasler, Marketing/Advertising Director; Joseph Earl, Customer Service Director; Elizabeth Hope-Earl, Client Account Director
Throughout the semester in interpersonal communication class I have gained versatile understandings of many abstract ideas on communication that without the course I may have missed an opportunity to do so. Looking at the bigger picture of communication, it is an ongoing learned skill that will be improved by both education and personal experiences which will help enable me to possess competent communication skills/characteristics. As I have learned in class our habitual communication styles and tendencies also reflect society and culture through our socialization and also displays gendered patterns in the ways of which we communicate. As someone who is going into communications as I further my education I view many aspects of communications as intriguing as well as vital to my success in both a professional and personal manner. Although, three specific topics from different chapters have struck me the most whether it has taught me something about myself or has given me the skills to communicate on a higher level. Chapters three, six, and eleven which cover communication and the self; nonverbal communication, and interpersonal conflict are amongst the noteworthy sections I have found myself feeling enriched about in a prepared & knowledgeable demeanor.
Having open and honest communication with individuals and teams is another method of motivating employees. In order for employees to be engaged in achieving departmental goals they must feel as though they are appreciated and their thoughts and ideas are valued. A manager must have effective communication skills with staff to build these relationships. According to Kruse (2012), communication is critical because it forms the backbone for all other engagement efforts. It is important for managers to create a system of two-way communication and not just a method of broadcasting information as found in many organizations. Suggestion for effective communication include: being an active listener, using a variety of personal communication tactics, communicate what the goals
As of today I would describe my Impersonal Competence as a 3 because I am good at communicating with people and majority of the time when I speak to people, I am appropriate and ethical. However, I do feel at times I don’t always feel effective when I try to get my point across because the people I usually come in contact with don’t always agree with the things I say. For example, While I was growing up, my parents taught me be respectful to other peoples values and as well as their beliefs in addition to being respectful towards their attitudes towards life. In most situations, I find myself always being neutral in any situation whether it’s with my friends or even with family. However, when it comes to my family and family or anyone that means something to me, usually I try to speak ethically as well as listen for the good and the bad parts of the situation because I’ve learned that every part of the story needs to be heard.
"The power of vision is the starting point. Once you have established your goal, you need to develop your communication skills so that you can share your vision with the rest of the world and create something unique," Tips on starting your own winning business. (2011, March 9). This statement is true. I consider my communication skill good to excellent. As the daughter of two school teachers I have an excellent command of the English language and they taught me how to present myself in such a way to adapt to my audience and have a confidence in my words. These traits have allowed me to be successful in a number of various professions, but I find my ability to communicate with
Interactions with other people occur countless time throughout our daily life. Perhaps these interactions go well and have a positive outcome and perhaps the interactions do not go so well and end negatively for one or both of the individuals involved in the interaction. Doane and Varco (2005) discusses how being in relation is the medium to relationships with clients, through bringing the whole person to the relationship (Doane & Varcoe, 2005). The first step is the various techniques of being and communicating. These relationships are with us daily; at work, school, with friends and, family or less formal interactions with strangers. In this paper, I will deconstruct an interaction I had with a family member using several communication skills and relational Capacities. I will also review and discuss relational capacities and communication skills that were not successful or applied and how I could have communicated better.
Giving and getting feedback can be both positive and negative in which both ways can be difficult to hear. It can even be difficult to understand depending on how the feedback is being given and received. Either way giving and getting feedback can be discovered in many aspects of our daily lives and mastering this element of communication allows us to become more meaningful communicators. Through my research for this paper, I have been able to examine many variable environments in which giving and getting feedback can be found.
Managers should be an effective communicator with level of eloquence and professionalism and must conscious of the communication cycle to achieve team goals. Effective communication within the workplace keeps the team involved in carrying out work which increases Eaton's commitment and it make a better relationship and understanding within the team. Effective speaker understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication and discover barriers and determine effective preventive steps to avoid those barriers. In addition, in communication cycle it is essential to get regular feedback, this also helps evaluate and improve communication process and helps used as a basis to develop personal and professional development plan which in turn identify strengths and weaknesses and highlighting opportunities for
Specifically identify two improvement strategies in each of the following skills: verbal, non-verbal and use of visual aids.
A report on the interpersonal skills of listening, questioning and feedback and the benefits of these in the engineering field
Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.
Everyone has a certain skill that they may be strong or weak at in both school or in work. There are skills required in order to create an efficient working environment. However, every person generally has a flaw or a skill that they are efficient in, which may reflect their career readiness. Despite everyone's flaw, throughout our life, we can be able to improve through experience. As for myself, I consider myself confident in managing multiple task and valuing work, but I need to improve my communication skills.