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The Importance Of Person Centered Approach To Service Delivery

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Consistent with Better Together®, all client services are provided within a person centred framework that emphasises enablement of client capabilities and independence. Our approach to service delivery is built upon individualised and tailored supports that are designed to facilitate each client achieve their goals. This is supported by policies, procedures and training. All clients participate in an assessment to identify their individual needs which then informs their support plan. These support plans incorporate client goals, and support activities are designed to facilitate the attainment of those goals. Cultural and other personal preferences are identified during the assessment process and incorporated in the support plan. Where required, interpreters are accessed to ensure effective communications with clients and family. Examples of culturally appropriate services include a preference for culturally specific meals, participation in cultural events in the community, and deployment of bi-lingual staff. The support planning process is consultative, and clients sign their plan to demonstrate agreement. The …show more content…

In addition, Service Coordinators conduct monthly Well-being Checks, involving telephone contact to confirm that the client’s supports are appropriate to their current needs. Where issues are identified, a meeting is scheduled to conduct a review of client service needs, and their support plan is amended accordingly. In cases where the changing needs necessitate the introduction of supports that are outside the scope of routine services, the Exceptional Service Review process (described in more detail elsewhere in this tender response) is actioned for review by a Registered Nurse. Any client specific training is then implemented for the care team to ensure safe and appropriate service

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