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The Director Of Guest Experience At Mgm Grand

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Mary Ann Sena-Edelen is currently the Director of Guest Experience at MGM Grand. Before that though, she was just a Mexican/Filipino intern at Salt Lake City for a radio station. After her dad won $10,000 at bingo, she quit her job and moved to Las Vegas, Nevada to pursue new opportunities. She had known ever since the day she moved to Las Vegas that everything about the city was suited for her. Everything that happened after that was out of effort, which was one of the points that Mary Ann wanted to drive home to a classroom of about 200+ students. Mary Ann’s success was a result of effort and her creating the person that she wants to be.

According to Mary Ann, everything happens out of effort, and what resulted in her life is a …show more content…

Coincidentally, Mary Ann had been dreaming about working at MGM after driving past it one day. Mary Ann took the job offer and got the job title that she has today; the Director of Guest Experience at MGM Grand Casino. With the effort that she put into everything that she did, Mary was able to accomplish her dreams. Results speak louder than anything anyone can say, and with Mary’s accomplishments, it’s hard to argue against her methods.

Mary Ann also stressed that you need to create the person you want to be. One of the ways you can do this is to figure out the gap of where you are, and where you want to be. Mary Ann didn’t just become the Director of Guest Experience at MGM, she worked 19 years in the industry to do so, and in that time got experience in various other fields so she’s able to do the job that she has now. She filled the gap between where she was and where she wanted with those experiences and accomplished her long-term goal. In addition to that, Mary Ann said that we have to organize ourselves. Mary Ann claims that the problem she has the most when hiring youthful people is that they have no organization. Those young people that are hired are known to miss out on deadlines and always coming up with excuses. Instead of victimizing ourselves, we should be more organized. Finally, Mary Ann also claimed that if there’s something that we want, we need to get

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