The Broadway Café - Case Study eBusiness Component by Sridevi Veluru
Shiva Kajipuram
Class: Computers in Commerce - CSCI 660
Prof. Ken Grenier
Knowledge Area 1: Business Dilemma - Project Focus
How do you respond to anonymous posting?
Our Response to the customer’s post:
“Thanks for your time and we appreciate you for bringing your concern to our attention. We understand your concern expressed in your post and we truly apologize for any inconvenience caused. However, you need to understand that ours is a family business and we strive to serve our community better and so we encourage our customers to bring their children, grandchildren to our children’s story hour. Regarding the concern, you have raised, we are currently evaluating various options and we may consider introducing a separate lounge area with pleasant ambience while keeping it away from the children play area while children can play and enjoy their story telling hour. We hope you as our valuable customer will understand. Thank you for your cooperation and patience for allowing us to serve our customers better.”
Is the customer’s viewpoint ethical?
We think that the customer’s viewpoint is unethical. However, customers have right to express their opinions and concerns. But we as a family business serving for more than 60 years, always strive to serve our community better and children are a part of it and so they are welcome too. In order to best comfort all our customers, we are planning to
In the 1800’s, many slaves were stolen from their former lives and forced to endure the treacherous journey through the middle passage. Both Amari, a fictional character, and Olaudah Equiano were forced to go through this trip and experience the suffering and torture that came with it. Their stories are very different from each other, yet have many similarities. “I became so sick and low that I was not able to eat, nor had I the least desire to taste anything. I now wished for the last friend, Death, to relieve me” (Equiano 1). Equiano and the other slaves that were on the same voyage were treated so cruelly that the only hope they had left was for death to come. The slaves were beaten and given just enough food to keep them alive. If they
There is an emerging ebusiness market that Broadway Café has to catch up with and in doing so, it will begin by first creating an assessment and assembling a team of employees, who may have the knowledge (cost saving method) to draft ideas and present for final review. The ebusiness model as defined by Baltzan (2009), indicated that it is an approach to conducting electronic business on the internet.
22). The café have first mover advantage to be first in business but Starbucks is technologically advanced and have wholesale coffee business in the market. For example on Starbucks’s website (2009) it states, “in addition to sales through our company-operated retail stores, Starbucks sells whole bean coffees through a specialty sales group and supermarkets”.
As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and
Marketing is a competitive field that companies outdo each other to make a profit. Café Campesino is a retail-based company that assists farmers to sell their products in a fair and profitable trade. The American coffee industry is that which is on growth with more than 64% of American drinks an average of a cup of coffee a day. The coffee industry just like other agricultural products is affected by a host of factors from climatic variations to fluctuation of prices. This paper seeks to look at Café Campesino's marketing plan in the coffee industry. The paper appreciates the effect
I applaud Broadway house for the staff, which includes 4 nurses, 8 CNA’S, _Social workers, _ Mental/ Behavioral Health workers, Dietary Physicians, Admissions/ Discharge Department, 2 security guards, and an activities department that seek to provide social support. For example, the activities department provides social support through bingo, watching movies, taking trips, and celebrating birthdays. Within the organization, the staff provide are highly qualified with high education ranging from associates, bachelors, and hands on training dealing with the elderly. The basic salary ranges from $15 and up with health benefits. A close examination of Broadway House demonstrates to me that the working staff should have a higher hourly rate. I
Furthermore, Broadway house demonstrates the integration of both physical and emotional needs of the patient. It is great that individuals that reside in this facility are able to seek physical, social, emotional, and spiritual gain. Moreover, the programs that are offered within this organization is exceptional. The activities they have on this site is used to motivate the minds and bodies of the residents. Many of the activities consist of; “Offsite day trips, Pet Therapy, Life Skills education, including cooking and financial management classes, and Meditation (BWH). I think the services are great in dealing with residents with HIV/AIDS because it can help them feel like they have regained their life once more. For instance, pet therapy is very beneficial because it provides residents with happiness and may lower feelings of depression and loneliness. Another activity that also is extremely beneficial is meditation. Meditation can assist the resident to deal with the disease, which is necessary because it allows
According to the U.S. Census, the population of children is expected to dramatically increase from 70.4 MM in 2000 to an estimated 77.2 MM in 2020 (Cuneo, 2004).That being said, there are gatekeepers to get to these customers; reaching out through a responsible adult, such as a parent, or organization, like schools, are the only ways to remove the barrier to entry of the pre-adult consumers. This will require overcoming the fears, both real and imagined, of the steward of that user.
Perfect pizzeria is staffed primarily from college and high school students; however, when hiring for management positions there is no systematic criteria in which to select the best-qualified person for the job. Those currently occupying leadership positions do so without the proper leadership training or experience to handle the open communication required to build team cohesion in a food franchise environment.
4.1.3 How can an E-Business strategy help The Broadway Café attract customers and increase sales?
1. Statement of Problem: What are the problems being faced and the most important 3-4 decisions the company needs to make regarding the situation of the company in China.
First, Mia Foster should ask Chen to take her to look at all 23 restaurants in China and find out what is going on. The most important thing is to find out how different they are from ones in the United States. Then, she should talk to Louis Chen and take back some of the
Over the past few years, commercial spaces have become areas for multifunction activities. Along with the availability of gourmet coffee, food, ample seating, and free WIFI bookstore cafes have welcomed a clientele that blends leisure, social and work related activities. In this context, a local popular Barnes and Noble bookstore cafe served as the perfect environment to perform a field observation for this assignment and to explore customer behaviors and reasons for patronizing this particular establishment.
Q1.Identify the strategy changes that have taken place at Hard Rock Café since its founding in 1971.
Coffee shops are well known as a place where you can get any types of coffee and related coffee beverages any time you want and need. Many coffee houses nowadays are serving also some food, snacks and desserts. Some of coffee shops turned into huge business and large companies like Starbucks.