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Tcm Workflow Analysis

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TCM workflow 1. Nurse calls office from hospital and schedules patient’s 1 or 2 week follow-up – Patient Access Rep schedules appointment, documents patient name, DOB, discharge date and phone number on TCM form, delivers information to designated clinical staff – Clinical staff member completes TCM call (by following steps provided on Epic tip sheets) within two business days of discharge. Medical records are requested by office staff if patient was admitted to an outside facility. 2. Physician notifies designated clinical staff of patients for transitional care management– Clinical staff completes TCM call within two business days of discharge and schedules appointment. Medical records are requested if patient was admitted

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