What duties should be completed before the patient arrives to your office?
By: Nancy Brewster HS210-01
What duties should be completed before the patient arrives to your office?
Employees should arrive to work a little earlier than the patients to get the office completely prepared for the day. Employees should check the answering service for any messages left overnight and record those messages in the message book. After recording the messages, go pull the correct patient’s medical record for the medical assistant to retrieve any information for the patient and follow up with them.
Employees should make two copies of the appointments for the day and place one on the physician’s desk. If there are more than one physician at the
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Turn on all equipment such as computers in the rooms, copier, fax machines and lab equipment. Turn on the lights in every exam room and run tests on the equipment to make sure it all works properly for the patients. Record the results of the equipment test.
Once you are done checking the exam rooms, go check the results of any specimen from the day before to see if any additional testing is required. Once the results are ready, record them in the patient’s medical record. Make sure to show the physician the test results so they could do a follow up with the patient if needed or order more testing. Have the medical record available and ready for the physician.
Employees need to have all day sheets prepared for the day and put enough encounter forms for each patient on the appointment book. Stock the patient check out area with plenty of appointment cards and the physicians’ business cards. If your office hands out small gifts for patients such as toys for children or stickers then makes sure those items are stocked up to be given out as the patient checks out. Like dentist offices gives out a goody bag with a toothbrush, tooth paste, floss and toy for children. Some offices gives adult patients coffee mugs or magnets to take home. Before the day starts, check with physicians to see if there is any extra equipment needed for the exam rooms or any other type of
Use at least two patient identifiers when providing care. Double checking of ID bands and ID/Driver’s license of patient if possible. Using labels to mark all materials /items needed for the procedures. A two person check off procedure must be implemented. Items requiring labeling include: patient records, signed consents, and all assessments, diagnostic tests and x-rays. Also included should be any item that is needed for the procedure (blood products, devices, and equipment). Using a matching system, so that all items in the procedure area are matched to the patient. The matching system must be completed by a minimum of two staff members. These staff members should include a qualified staff member, nursing staff involved in the procedure, recovery room staff, and discharge staff.
Everyone in the office has known set guideline of what their daily tasks that they are to complete. I think this is attributed to such the calm mood in the office. There are times that things can get hectic and, usually during our morning meetings, but after that the mood dissolve and disappear. There is a front desk as you walk in the front door, since I have started at the agency there is no one there. For the most part there is no need for a receptionist. None of our clients physically come into our offices. We go to them, in the comfort of their home. This is because our clients are our clients because of terminal or chronically ill patients. We are there to provide a comfortable life. With there being so many workers in and out of the office, whoever is working from the office, becomes the receptionist. I’m defining the Receptionist role as answering the phone. Our phones ring constantly. When our patients have questions, are concerns, it is the quickest way to get a hold of us. While each of the workers who visit the patients has a cell the office is also another way of contacting us. It is fundamentally important that our patients and patient’s families can always get in contact with us. We as a company are literally a phone call away and when patients need us, we are there as soon as possible. Communication in the office is completed in several different ways. There are emails, face to face contact, and phone
Audiology has voicemail set up on the phone line, so patient can leave messages. Currently, it takes a representative from Audiology approximately 24 hours to return the calls.
All staff meets briefly to make everyone aware of how many patients are booked; how many appointments are confirmed; and how many appointments are available. Staff is also informed of who will be out, who will be late, and what things need to be done if time permits, so that priorities for the day may be established.” (Schuman, August 2015)
Monitoring everything, payroll, billing, human resource, scheduling, follow-up with nurses and employees, doctor requests, communicate with the doctor about patients and pre-authorization documents needed for the plan of care, HMO, training, physical therapy for patients.
Start off the day, feeding, watering, and change bedding for all the animals that are in the hospital. Record down any change or odd behavior of the animal during the process and report to the veterinarian technician. Then cleaning and restocking the examining room.
Moreover, the office visit length will be shortened due to the high demand of customers making it harder to provide good quality of care to patients as well . On the other hand, from the physician point of view it is predictable that doctors will change practice patterns from private offices to hospital services because the facilities pay salaries with less expectations in the number of patients seen per day. Furthermore, due to the elevated number of patients, time left for clinical documentation and record keeping will be nulle.
The modern day emergency room is a department that is constantly busy. In the hustle of caring for patients, there are some details of the patient’s care that can be overlooked in a standard phone report to the accepting nurse. With this in mind, a change is needed so that there is an optimum patient outcome for each and every one of the people that walk through the doors of the emergency room and get admitted.
I feel each appointment time should be schedule according to each individual patient not everyone as a whole. Patient education has become very important to me since I have been in dental hygiene school, therefore there needs to be time allowed for that. Working for a practice that feels like family with their patients is important. I want to build that one on one relationship with my patients over the years. Having the up to date equipment and instruments that you need to perform the best dental hygiene care is another thing I will seek while looking for employment. I agree that practices should follow a budget, but being up to date on new technology to better treat your patients could be the growth of a practice. Team work is a must, I have worked in a practice that had excellent team work and another that did not. I strongly feel without team work there is not much success. There are many charities in the world that need our help, working for a dentist that gives back to charity would be a heartfelt reason as to why I would support that practice. There are many people who just cannot afford dental work; having the assurance of being able to help individuals like that. After working for a dentist who did no free or reduced price work at all, then working for one who did tons of free work or made things possible for patients to afford was definitely an eye opener for myself. Sharing the blessings that you I gained is something I want to do each day of
My day began by attending a bed unit meeting. I then updated and added information to the employee tracker. Once this was complete I attended a pain management meeting where I recorded minutes. After the meeting I stocked isolation carts and created welcome kits for the remainder of my day.
Your typical work day will begin with an informational meeting so the nurses and doctors can receive their daily reports; this occurs twenty
Before our first activity begins, my supervisor and I read through our emails to see whether or not there are any new arrivals or discharges for that day. If we do indeed have any new arrivals, I go to the nurse’s station, and pull out the patients charts. During this time, I walk into a private room and
Within this case study I am going to use two of the Chapelhow et al. (2005) enablers to discuss and reflect on the care of a patient I have been involved with on placement over a period of 5 weeks. ‘Enablers are the essential and underpinning skills that come together to provide expert professional practice’ (Chapelhow, C et al. 2005, p.2). These include; assessment, communication, documentation, risk, professional decision making and managing uncertainty. The enablers work together to provide a holistic approach to the care of patients in health care settings. I am going to focus on and discuss two of the enablers, linking them both together, which will be assessment and communication as I believe these two enablers can be related most to my patient.
For example, a hospital-wide policy can be made making it mandatory for all critical results to be documented and reported within the hour. Attestations can be put in place for all hospital staff to sign, holding them responsible if policies are not followed. Another suggestion would be to have all critical results reported to two sources, for example the patient’s nurse and charge nurse, to increase the likelihood of rapid documentation. The point of the corrective actions is to ensure that each staff member knows what they are responsible for. For example, laboratory staff knows to document the critical values and alert the appropriate nurse or charge nurse, the nurse or charge nurse knows to document the critical lab values or test result and to alert the ordering physician, the ordering physician knows to discuss a treatment plan with the patient and to document appropriately in the chart, etc. The point is, every staff member has a role to play in assisting the hospital in becoming one hundred percent compliant. This corrective action plan holds each staff member accountable. Those who do not comply can easily be tracked and disciplined by their supervisor.
We then load trolleys with the necessary paperwork and go from patient to patient, checking which paperwork needs replenishing and noting down what time physiological measurements etc. need doing and tidying the bed areas.