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Target Strategic Audit Essay

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TARGET CORPORATION
STRATEGIC AUDIT

MGMT 7160
Fall 2013

Executive Summary
This report examines Target Corporation’s performance in a detailed strategic audit. The audit includes an external, internal and strategic analysis as well as a recommended course of action. The findings of the audit recommend a robust on-line/mobile presence to complement in-store sales, and to increase future earnings to remain competitive by building upon physical assets, brand value and logistical capabilities.
The external analysis reveals that Target Corporation must address the threat of a growing online and mobile commerce (e/m-commerce) market. Shoppers’ behavior and the accompanying technology are evolving. Sociocultural and …show more content…

Below is a broken down overview of areas that need to be addressed:
Research: Target needs to perform a detailed research on its e/m-commerce platforms and those of the competition. Since Target is the follower, without spending too much in R&D it can take advantage of what Amazon has proven to be working and internalize those practices that increase number of visitors and transactions. Using focus group studies and split testing1 Target can pinpoint aspects of the platforms that work well, and areas that need improvement. Therefore, interface and content are the two areas of focus of the research.
1Split Testing: Experiments with two variables, one controlled and one varied; also known as A/B testing.

Interface: The lay-out of Target.com and the mobile extension of the website as well as Target’s mobile app and its coupon app Cartwheel (currently under beta testing) need to be intuitively designed to allow for easy navigation, selecting and comparing products and making payments.
Above all, as an extension of Target’s in-store differentiation strategy, the company needs to implement strong customer service features on all its digital platforms as well. This will include friendly, well-English speaking customer service reps available 24/7 customers can talk to about questions or technical problems with little or no waiting time.

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