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Susan Haymaker Case Study

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Mid- cycle Review for officer Susan Haymaker
Officer Susan Haymaker adjudicates most I Form and N Form types adjudications. She assists at the Info Counter for customer inquiries. She helps with naturalization ceremonies and assists in a congressional inquiry line.
Core Competencies
Communication: Officer Haymaker interacts with the public through interviews, front counter inquiries, naturalizations ceremonies, and congressional inquiries. During interviews, there have been some complaints about asking relevant questions. These objections have been unsubstantiated; however, especially during possible fraud or inadmissible type interview, want to ensure that the interview stays on track and to the point to remove any doubts. Her communicates …show more content…

She promotes a helping image during her duties at the Information Counter during InfoPass appointment. She assists with naturalization ceremonies and has assisted in providing the congressional staffers information about their constituent information. However, there has been one incident where she did not close out the LETS inquiries within required period and the mistake reflexes poorly on our office to Headquarters.
Teamwork and Cooperation: Officer Haymaker is approachable and accepts last minute assignments that are needed for that day. She supports the team effort with interviewing an average of 6.07 N Form cases per day, whereas the team average is 6.72 interviews per day. With I Form interviews, average 5.0 interviews with the team average of 6.01 interviews per day. Her case processing is below team average; however, she has an eye to spot fraud indicators and pursues it. During this upcoming period, she will be given more instruction and practical training on being more at ease with separation …show more content…

She is familiar with data mining systems abilities and request data to help with her cases that show possible marriage fraud. Recently interviewing officers have been given a training class for looking for fraud indicators and to develop the facts during a separation interview better. During this next rating period, Officer Haymaker needs to work on being more creative with the interview process than spending so much time preparing statements. Probing for fraud is better to allow the conversation to follow its own path than preparing a complete statement beforehand. Officer Haymaker has the instinct and the drive to pursue fraud matters, just needs to focus

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