Strengths: Chelsey greets the client in a polite and a professional tone. She is sure to inquire if there were any further questions or concerns. Inches: Ownership-In the beginning of the call, we should be sure to take the call promptly front he transferring TM to avoid the client waiting on hold for an excessive amount of time. If we are unsure whether we have the information, a best practice is to bring the client in on the line and the internal TM can stay on in case there is more assistance needed on their end. Gather general information to locate the client, bring the client in to dig deeper to research the issue. Empathy- The client states he was unaware that he would be charged for a credit report. We should take that opportunity
I agree these are all great options for informing and allowing the client to understand what happened and that it is required of him to pay the balance before things are escalated to higher authorities. I believe the phone call method and sending the letter should be done first before moving on to any other method. Those two methods listed will either cause the patient to fix the issue or like stated above may take for the clinic to use the other methods as you
The importance of empathy in any helping profession, medical or social, cannot be overstated. The workers that exemplified it in their practice did the best that they could with their limited resources.
Any employee who will be using the telephone must be able to conduct themselves in a professional, courteous manner. Be sure to take messages correctly. Please insure that you have only the necessary information and that the message is legible.
I would supervise and describe different security risks to the client, whilst encouraging them to take notes as to what these are
Never proceed until ready, everyone Involved in the manoeuvre should be ready, including the client, one way to ensure a successful manoeuvre is to ask if everyone is ready, and hear back that they are.
Empathy is a two way process, its about trying to fully understand what your client is saying and feeling and also showing your understanding to your client.
Taking ownership- There was no initiative to take ownership of the client's concerns and attempt to address prior to transferring to the TL. We should at least get an understanding why the client
- Empathy. (3:52) The client expresses concerns in making sure nobody else was pulling her credit for another property. While Alaina is reassuring to the client that this has not happened, she does not put herself in the client's shoes by offering a statement of empathy. We do this, to demonstrate that we are listening and that we care. Try: "If I were in your shoes, I may be a little worried too. I do want to confirm for you that the credit inquiry pulled was as a result of the conversation you had with our MB..."
After reviewing the article written by Lisa Moore, I began to reflect upon how I would incorporate empathy in my interactions with a client during the assessment phase of therapy. Empathy in a nutshell is attempting to match your feelings or current state of mind with that of another individual. In our field, empathy is of the utmost importance. It allows the speech-language pathologist (SLP) to meet clients where they are, to enter their world, and truly understand what it feels like to be them. SLP’s must not only view the client from an external frame of reference, but they must attempt to extract the client’s thoughts, feelings, ideas, beliefs, and values before and whilst administering an assessment protocol. There are several ways in
4. Assess the relevant areas competence-and of missing knowledge, skills, experience, or expertise-in regard to the relevant aspects of the situation.
An example of a minimal response I made that conveyed empathy would have been; when the client was describing her feelings of not being respected in her workplace and I responded by saying: “sounds horrible”. This short response did not interrupt the flow of conversation, and encouraged the client to continue. My tone of voice and facial expressions were also congruent with someone who empathized and was interested in what was being said.
In reference to the case study, empathy could have be used to ensure a better understanding of Mr Lawrence concerns by actively listening to him with genuine understanding, keeping positive body posture, showing emotional concerns towards his feelings and not discounting them, maintaining direct eye contact at all times, nodding or asking relevant questions all goes to endorse empathy and generate the feeling of worth. This would help him develop understanding of his own situation and reduce is anxiety and
People should feel comfortable when expressing their feelings to the interviewer, for a decent relationship to begin. The human service professional do not have to agree with the client, in order to show empathy but understanding. Counselors must recognize important nonverbal clues when speaking with clients. According to the “Mental Health Facilitator” people should start with self-alertness and advancement of empathetic abilities (MHF, Empathy: An MHF Feeling).
When assessing clients a specific skill that I identify with is empathy. Empathy is the ability to understand and share feelings of others. To effectively display empathy requires certain characteristics. Some of the characteristics of empathy that I employ are; having the innate ability to put myself in the other people’s shoes. This allows for a better understand toward the experiences the family has gone through. For empathy to be displayed accurately, effective communication is essential. Effective communication is asking the right questions and providing reflective listening so the family knows the professional truly understands their circumstances. Effective communication allows for an accurate assessment of the family. Effective communication is a vitally important component of empathy. Empathy can be displayed though effective communication, such as, effectively
As I talked to Rihanna about her reason’s for being in the credit recovery program, her personal history and her hobbies, I felt a deep sense of empathy and compassion for Rihanna. Her experience of having to live in foster care at a young age and with family members that were not her parents made me feel sad and angry for her. I was overwhelmed with feelings as she shared all the responsibility she had towards taking care of her mother and sister and I felt an instant need to empower her as she talked about her loss of identity. My reaction towards this client is part of the unconscious countertransference that were taking place, as I felt pity for this student in our session (Comas-Dias and Jacobson, 1991, pg. 397). I noticed that Rihanna