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Strengths Of A Chelsey's Case

Satisfactory Essays

Strengths: Chelsey greets the client in a polite and a professional tone. She is sure to inquire if there were any further questions or concerns. Inches: Ownership-In the beginning of the call, we should be sure to take the call promptly front he transferring TM to avoid the client waiting on hold for an excessive amount of time. If we are unsure whether we have the information, a best practice is to bring the client in on the line and the internal TM can stay on in case there is more assistance needed on their end. Gather general information to locate the client, bring the client in to dig deeper to research the issue. Empathy- The client states he was unaware that he would be charged for a credit report. We should take that opportunity

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