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Identification-Christian Dialectics

Satisfactory Essays

Christian greets the client in a polite and a professional tone Inches: Verification- Christian did not verify the client prior to addressing the client's request to speak with a team leader. Whenever we access a loan, even if no account specific info is discussed, we should always verify the client to ensure we are speaking to the correct person. Word choice- Christian mirrored the client's verbiage and used supervisor to reference our TL. We should stay away from using this language as it does not represent our culture instead use team leader. Taking ownership- There was no initiative to take ownership of the client's concerns and attempt to address prior to transferring to the TL. We should at least get an understanding why the client

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