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STARBUCKS: MAINTAINING A CLEAR POSITION
Bryan C. Seaford, TIAA-CREF Robert C. Culp, Tuscan Sun, Inc. Bradley W. Brooks, Queens University of Charlotte
CASE DESCRIPTION The primary subject matters of this case are Marketing and Branding. Secondary issues examined include brand equity and brand positioning. This case has a difficulty level of three (appropriate for junior level courses or higher). This case is designed to be taught in one and one half class hours and is expected to require four hours of outside preparation by students. CASE SYNOPSIS When Starbucks originated in Seattle, Washington in 1971 as a purveyor of dark roasted coffee beans and coffee merchandise, its founding owners didn’t anticipate the extraordinary
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They had become hooked on the dark-roasted coffee Alfred Peet advocated over the light-roasted coffee found in most large stores. Peet had encouraged their desires to bring dark-roasted coffee to the Seattle, Washington marketplace. He taught them that the fullest flavor is from a very dark roasting of the coffee beans (Schultz, 1997). The First Starbucks The three partners initially disagreed over naming their new coffee company. Gordon consulted with a creative business associate, artist Terry Heckler, about naming the store “Pequod” after the ship in Herman Melville’s Moby Dick. Terry told him, “You’re crazy! No one’s going to drink a cup of Pequod!” (Schultz, 1997). Eventually, the Starbucks name was chosen as a derivative of “Starbo,” the name of a Mt. Rainier mining camp in the 1930s (Skoog, 2002). Baldwin liked the additional connection to Starbuck, a character from Moby Dick.
Journal of the International Academy for Case Studies, Volume 18, Number 3, 2012
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The first store opened in Pike’s Place Market in Seattle. Consistent with locating in such a key port city, the first Starbucks had nautical décor. The one employee, Siegel, wore a white apron. The store sold 30 varieties of coffee beans (direct from Peet’s) as well as other coffeerelated merchandise but no ready-to-drink beverages. The original Starbucks logo
Starbucks is the existing organization for the marketing plan. The first Starbucks opened in 1971. The company was located in Seattle’s historic Pike Place market. Starbuck has always offered some the world’s finest
Jerry Baldwin, Zev Siegl, and Gordon Bowker opened the first Starbucks on March 30, 1971 in Seattle, Washington (Schilling, 2013, pg. C-259). The name originated from the first mate in Moby Dick (Schilling, 2013, C-259). Within twenty years, Starbucks had grown to operate five stores, a roasting facility, and a wholesale coffee business (Schilling, 2013, pg. C-259). After visiting Starbucks for business inquiries, Schultz was later recruited by the three founders as a manager of retail sales and marketing to help bring new ideas into the company. Schultz came across an idea, after visiting Milan, Italy, that americans would be willing to pay a good amount of money for a cup of coffee accompanied by a nice european-style atmosphere. However,
Starbucks customer satisfaction scores began to decline despite the fact of Starbucks’ overwhelming presence and convenience. There was very little image or product differentiation between Starbucks and the smaller coffee chains. However, there was a significant differentiation between Starbucks and the independent specialty coffeehouses. The brand image of Starbucks also had some rough edges. More customers were beginning to agree with the fact the Starbucks cared primarily about making money and building more stores. Also, despite the high customer snapshot scores customer satisfaction scores were declining. It was believed that there was a
The Starbucks Company started as a single coffee shop located in Pike Place Market, Seattle, Washington in 1971. They roasted and brewed coffee and tea as well as selling whole and ground beans. Starbucks Mission Statement: “Our Mission: to inspire and nurture the human spirit-one person, on cup and one neighborhood at a time.” (Starbucks Company Profile, August 2012)
- An unusual coffee encounter – 3 3 3 3 4 4 4 5 6 6 6 7 8 9 9 10 11 12 12 13 17 17 18 19 19 20 21 23 23 25 26 27 28
Starbucks Corporation opened their first store in 1971 in Seattle historic Pike Place Market. They offered finest fresh roasted whole bean coffees. The name ‘Starbucks’ was inspired from Moby Dick, one of the most famous traders in that time. A local citizen in the USA owned it. In 1981, which is ten years later Howard Schultz had his first cup of coffee there and decided to join a year later. Now he became the chairman, president and chief executive officer of Starbucks. Later on, Schultz traveled to Italy and he was inspired with the Italian coffee so he decided to bring the tasty coffee to the United States. Today Starbucks is operating more than 18.000 stores around the world. Their concept was to connect people together by
Starbucks was founded by Gordon Bowker, Jerry Baldwin and Zev Siegl in Seattle, Washington on March 30, 1971. To help build their shop, Seigl went to California to learn from a coffee legend Alfred Peet, his “approach to coffee beans became the cornerstone for Starbucks 's reputation: high-grade arabica beans, roasted to a dark extreme by a trained perfectionist roaster” (Business Insights)
Starbucks is a multinational coffee and coffee house chain company founded in 1971 and based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 15,011 stores in 42 countries. Starbucks sells drip brewed coffee, espresso-based hot drinks, snacks and items such as mugs, and of course their well renowned coffee beans. This analysis will provide an overview of Starbucks and its industry; examine the current market and future market conditions and suggestions for maximizing the organization’s future profits and growth. Starbucks has expanded rapidly over the years, opening a new store every workday during the 1990’s. The first Starbucks location outside of North America opened in Tokyo in 1996. In 2003, Starbucks completed the purchase of Seattle’s Best Coffee. Currently there are over 172,000 employees of Starbucks, and the company’s 2007 revenue exceeded $9.4 billion. During this year Starbucks will purchase more than 300 million pounds of beans from Latin America, Asia, and Africa (Laidlaw, 2007). Starbucks has become a success by believing and following their corporate Mission Statement, which reads as follows: “To provide a great working environment and treat each other with respect and dignity. Embrace diversity as an essential component in the way we do business. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. Develop enthusiastically satisfied customers all of the time. Contribute
Projects4Technology’s transition as a virtual business company requires a great deal of understanding and in depth analysis. While I was going to complete my assignment I have gone through a complex research which has involved me to study more about the topic and also gave me a first-hand knowledge of how to plan for a company.
Starbucks is an international coffee company that was established in Seattle, Washington DC, USA. The world's largest coffee company was founded on 30 March, 1971 by three partners that went to University of San Francisco. They are a writer named Gordon Bowker, Zev Siegl as history teacher, and Jerry Baldwin as English teacher, with the tavern has 20 336 in 61 countries. Alfred Peet was the one inspiring them selling high-quality coffee beans and equipment after he taught them his style of roasting beans. At first, they were about naming Starbucks with Pequod but that was refused by some of the co-founders so they changed it onto Pequod Starbuck.
Three Seattle entrepreneurs started the Starbucks Corporation in 1971the name comes from Herman Melville 's Moby Dick. Their prime product was the selling of whole bean coffee in one Seattle store. By 1982, this business had grown tremendously into five stores selling the coffee beans, a roasting facility, and a wholesale business for local restaurants. Howard Schultz, a marketer, was recruited to be the manager of retail and marketing. He brought new ideas to the owners, but was turned down. Schultz in turn opened his own coffee bar in 1986 based on Italian coffee cafes, selling brewed Starbucks coffee. By 1987, Schultz
Named after a character in the classic story of Moby Dick, Starbucks Coffee has emerged as the world 's leader in retail, roasting, and branding of specialty coffees for millions of customers worldwide since its 1971 founding in Seattle 's Pike Place Market in the state of Washington. Still headquartered in Seattle, Starbucks Coffee Company has expanded to stores in all 50 states and in 43 countries outside of the United States.