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Staff Mortivation

Decent Essays

Case Study: Staff Motivation: Not so much a pyramid, More a Slippery slope.
Case Introduction:
The ca se study is about an International Air Passenger Transport Organization, facing difficulties even as now
This case mainly forces on Team Motivation & the way of managers’ balance the work with their own teams,
So the relevant case study mainly talks about, Two Managers “Piet” And “Robert” how they are managing, day to day work keeping customers happy to move forward.

Task 1 –
Piet Andaro - Short Term * Piet will be de-motivated impacting the performance of his team and himself. * He might receive negative comments from his management who does not have a full understanding of the role played by Piet which will lead …show more content…

A recent buzzword for organizations has been” strategy” which each expects of the business having their own Strategy while being independent from others,

Specially linked between the communications minefields of customer service and human resource management.

So on paper system should work, but in the real world of the service industries, people dealings with people, management demands consistency.

Finally employees are struggling provide results in frustrated staff and angry passengers leaving those at the sharp end to constantly bear the burnt of the results of this revenue versus service conundrum.

Considering all above points stress related absenteeism is higher in the airline sector, which Piet is unfortunately acquainted with this phenomenon, faced as he is with a daily stress-related absenteeism of around 25 per cent

Task 3 -

Motivation is a complex concept to define and is persistently explored not only by psychologists but also by many global organizations. With reference to the Oxford dictionary, motivation is "a reason or reasons for acting or behaving in a particular way". In contrast to the definition, there are numerous theories that attempt to explain the true nature of the concept. As a result of the diverse beliefs, it is argued that there is no single reliable theory that can be used to solve motivational issues.
Managers need to understand the principles of the leading theories in

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