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Southern Baptist Hospital Case Summary

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After reviewing the case study regarding Southern Baptist Hospital (SBH), it is obvious that there was very little research done regarding the needs of the audience prior to the development of its marketing strategy. Prior to developing a strategy, the standing of the company and strengths and weaknesses needed to be assessed to determine the necessary areas to focus on.
Based upon the information that was given, SBH does not have an overall marketing plan strategically constructed. Although the plan was costly, it was not well thought out or put together which made their professional television commercials, as a marketing strategy, ineffective. Thus, in return, had no profitable impact on the organizations patient volume, revenue, or market share. With the television commercial, SBH was effective with maintaining contact with existing patients, and staying relevant in the community. However, there were no profitable gains from their strategy, which ultimately deems the overall plan as unsuccessful. …show more content…

“For healthcare organizations to be successful in today’s environment, they must develop an in-depth knowledge of their target populations’ social, political and economic characteristics along with its lifestyles, attitudes, and other prominent traits” (Thomas, 2015). In this instance, there is an understanding of what good marketing can result in, however they just do not have an in-depth understanding of the research that needs to be done to make their marketing plan more effective. Their strategy was merely focused on maintaining their reputation rather than having a customer centered focus surrounding the potential for growth. By implementing more time into researching a specific target market, geographic, political, statistical, and functional units, SBH’s television commercial could have been more effective and yielded better

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