Essay about Six sigma

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

The Customer Satisfaction category allows the experts to look at the company’s design and delivery of products and services with a high level of customer satisfaction. The applicant will need to address how the company identifies market segments, the level of focus on the market segments, how product features and service are selected to best serve the market segments that were identified, how the company develops customer relationships, key factors in customer satisfaction and how the company obtains and utilizes customer feedback to improve performance.

In this document we have done a detailed study of Six Sigma and Lean Six Sigma and how they help Business Analysts to maximize their skill sets to attain maximum process improvements in their activities. We introduce the topic, provide a historical timeline and disucuss its relevance to the topic. After that, we analyze current state and use the information to provide results in Analysis and Synthesis section.

b) Isolating critical few metrics: A dashboard should not have overwhelming metrics as it gets complicated to segment or highlight the performance. Having too many metrics is difficult for audience to ascertain what the key take away from all such metrics are. As it can be misleading it is recommended to have 5 key metrics. If there are more than 5 its best to make it more concise and shortlist the critical few which are impactful. Within the dashboard it is vital to understand what key metrics mean and set goals for each metric to drive the bottom line of the business. Dashboard must articulate the decision making process.

This section will focus on customers’ needs, identifying collaborators and their strategic goals and identifying the competition that provides similar products.

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

What does the data show – identify metrics to sell the business case to upper management

The creation of a consistent culture of safety and quality in an intensive care unit can be a major challenge. Many healthcare organizations are embracing the Six Sigma strategy to reduce variability and decrease risk for central line-associated bloodstream infections. This process is known as the Define-Measure-Analyze-Improve-Control (DMAIC) process. The five steps required are as follows: 1) define the project goal and identify issues to address; 2) measure the current trends to obtain baseline data; 3) Analyze root cause(s) of problem; 4) improve the process, while removing barriers; and 5) control the process through monitoring (Loftus, Tilley, Hoffman, Bradburn, & Harvey, 2015).

Customers are considered secondary users their goal is to make sure that an organization is profitable to insure that there can be a long term usage of the organization.

First, we will analyze the targeted customer and the proposition designed by each company to attract them. In this part, there is a description of each market target and how each company has taken advantage of each unique position in the industry.

When customers seek for a specific product or service, they obviously want the company to be responsible and well organized. A customer wants to be able to trust the company in which the company delivers everything correctly and the way the costumer wants. When all the customer wants and needs are met, the customer will be to determine which company fits best.

Does the source of data either internal or external shed light on the objectives? [11].

4. What is the “Goal”? Why does Alex need two sets of measurement: (1) Net profit, ROI, and Cash flow; and (2) Throughput, Inventory, OE?

Customers: - The Company serves the customer as a boss and provides the best quality products and gets feedback from our customers. In contact with the customers through e-mails, phone, internet, website and also get considerable ideas from customer and try to customize the products as most of customers want.

REVIEW QUESTIONS 38 DISCUSSION QUESTIONS 39 PROJECTS, ETC. 40 CASES SKILLED CARE PHARMACY 42 DESIGNING A QUALITY-BASED BUSINESS 43