Employee Handbook Table of Content Introduction 3 Customer Service 4 Professionalism 5 Education 6 WELCOME LETTER- INDTRODUCTION Welcome to the Chris Cross Family. As a new employee, you join a proud group of dedicated staff, salon owners/ mangers who believe in making sure that each client is served with all respect and well taking care of at all times. We are proud of the work that we do and we hope that you will quickly understand how important your success at your position is to the over success of our salon. Services to our family and clients is always the foremost vitally important to us. As always the quality of who we are and what we do is measured first of all by the satisfaction of those we serve. We are here to make sure that you are happy and your client is happy. Thanks for all that you do. Shanicka Stephens Salon owner The mission To put others first and to be respectful, and professional at all times. Vision We are a new salon so I hope to become more to the community than just a “Hair salon” we can become family. Let’s always do better than we did yesterday. Quote “Today will always be better than Yesterday” Values Caring, Honesty, Respect, Responsibility, Faith Customer Service Required to have a wonderful people person on the phone for the receptionist position because this is the first voice the clients hear when they want to schedule an appointment, so make sure that you can connect with them and make
My plan for Total Transformations Day Spa concentrates on the needs of the client’s appearance and an overall feeling of well being. I will provide professional staff who offers an array of services that grants the clients assistance in hair care, tanning, and nail care as well as the total comfort in spa care. Here we focus on the entire family population that has a desire to look and feel better. We have an ample supply of top-of-the-line products for each department that our clients will be encouraged to purchase for enrichment of their services provided here at
We should continually seek feedback to improve customer satisfaction. Part of being a good manager is to continually evaluate our own practice and lead by example. It is very important to continually develop our own skills and those of our staff members. I regularly attend as many Hairdressing seminars and exhibitions as possible each year to keep myself up to date and motivated.
and walking in to my very own hair and nail salon. I feel that as an entrepreneur
“A cosmetologist is a beauty specialist who is educated in treating the hair, skin, and nails” (McKay). Some of the services that are required of a cosmetologist include but are not limited to: shampooing, hair, treating disorders, haircuts or trims, and styling hair (Chronicle Guidance Publications). Cosmetologists provide numerous services so that clients look and feel their best. They also choose and apply cosmetics that go well
In the Salon Success book, we read about many of the most important parts of how to succeed and excel in the salon industry. I think that many of the skills I have learned in the Salon Success book will help me become a better cosmetologist.
As a Salon Owner, one of your greatest challenges would be working through others in order to accomplish both your personal and professional goals. To do this, you have to be able to make sure your staff is onboard with how you want your salon to run and operate. We are going to take time in this section to help you manage and lead your greatest asset, your Staff.
Have you ever heard the saying, too much stress can cause a person to go gray? Well it turns out there is more fact to this than fiction. The past couple of months have been hard for you at your new job. The job requires you to work with unfamiliar people, in an unfamiliar place, and to top it all off you are incredibly far behind on your monthly report, which can cost you your job if not done correctly and on time. It is apparent to all your family and friends that this job is causing heightened anxiety in you, and they are worried. You aren’t as worried by the stress because you knew what you were getting into with this job, that is until you looked in the mirror. After just a few weeks on the job, you notice a couple gray hairs. Then
* The staff are very supportive to the customers at every stage. Each and every process is made simple to the customers to ensure that they donot face any difficulty in the process.
The job of a hairstylist is to create, develop, and enhance client’s personal appearance. However, it is not all about beauty, you have to be able to interact good with the costumers. Being a hairdresser, your job is to shampoo, cut, colour, and style a client’s hair. While you do all this, it is your duty to advertise some products and recommend what
We recognize that we need to completely understand a client’s needs and expectations, if ever a mistake occurs we do everything in power to make it right again. We provide every complaint high priority and work to resolve it as soon as possible so that our clients don’t feel discomfort. Our mantra for success is the fact that we try to perceive matters through a client’s prospective; this helps us understand exactly where we went wrong and address the problem accordingly. We inherit an open minded
I see my weekly client come in and sit on my chair. “The usual”, he tells me casually. I nod my head and begin to pick up my clippers. Before I know it I see a line of eager people anxiously waiting to hear the words “Who’s next?” Yeah, it’s a tough job but somebody has to keep the clients looking their best. That is why I decided to become a hairstylist. The idea of cutting hair has always been a dream for me ever since I was a small child growing up. I would take my Barbie dolls and pretend I was a hairstylist and created all sorts of peculiar and weird hairstyles. I mean lets face it; my motive for cutting hair is to revamp people so they can feel confident about themselves on the outside as well as in the inside.
Over the last five years there has been an expansion of upscale chain salons in major metropolitan areas. The expansion takes the form of opening new stores, as well as purchasing independently-owned salons and transferring them over to the chain. Additionally, this trend has occurred with the full-service, family hair cutting stores.
The company has been facing loss for the current fiscal year, but now its target is to make sure that the company gets all the profit for the services that it renders to its customers. Salon Selective is trying its best to enlarge its business to fetch more and more customers from all around the world so that everyone could benefit of it.
The King hairdresser would like to improve and will change the way I think about haircut. Full service comfort, friendly staff, a relaxing atmosphere and the best price. We would like to show for our customersthat we believe that we are on the face of the earth to sell a great products and that is not changing.
According to Small business Encyclopedia, an employment contract is “an agreement entered into between an employer and an employee at the time the employee is hired that outlines the exact nature of their business relationship, specifically what compensation the employee will receive in exchange for specific work performed.