Table of Contents
Executive Summary 3
1.0 Introduction 4
2.0 Literature Review 5 2.1Store Image 5 2.2Store Personality 5
3.0 Brand Comparison 6 3.1Brands Image Comparison 6 3.2Brands’ Personality Comparison 7
4.0 Marketing Mix 4P’s 9 4.1Price 9 4.2Product and Services Assortment 9 4.3Promotion 10 4.4Place 10 Bibliography…………………………………………………………………………………………………………………………………………..12
Executive Summary
The ultimate goal of any company regardless of what industry or size is to maximize profit and expansion. In order for this to be achieved a good company must project a favorable image, personality and atmosphere.
The following report is the study about concepts of store image and store personality and will
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Unlike store image which refers to functional properties of a retail store including value of money, selection of product and service’s quality, store personality is a mental representation of a retail store on dimensions that generally describe personality of an individual. There are five dimensions comprised a retail store’s personality such as sophistication, solidity, genuineness, enthusiasm and unpleasantness (d’Astous & Levesque, 2003).
Once store image is accepted by shoppers, store personality is important in consumers’ buying behavior as the buying decision made depends on their experiences of such personality factors as architecture, color & design, music, advertising, sale personnel etc (Martineu, 1958). Colors and designs of a retail store which can capture customers’ eyes and attention firstly, music played in store which is highly successful in catching people attention and the way items displayed in the store, etc, create pleasant feeling and emotion in customers while walking in the store. Sale personnel, furthermore, play a vital role in shaping customers’ mental representation of a retail store (Martineau, 1985). Through those factors, a retail store also creates its own personality which then will be perceived by shoppers. As a result, customers might perceive store’s personality in either positive that they like store’ personality or they achieved unfavourable experiences in the store. People, who
For this project, I chose Target’s department store because, one, I am an employee there and most importantly I felt that it showed different types of people in multiple ways through its products. For my first observation my goal was to examine how the store was arranged, the products that
The company's objective is to discharge the responsibility as leaders in its trade by acting with complete integrity, by carrying out its work to the public good and to the quality of life in the community, to provide unrivalled value to its customers in the quality of the goods it sells, in the competitiveness of its prices and in the range of choice it offers.
When customers walk into the store, they first try to adjust themselves according to the surroundings of the store. It is very important to get the customers attention.By viewing the setup and location of the store in relation to the shopping, Paco
The Company image to its customers and the public is very important to most companies and corporation. Larger corporations pride themselves in making sure that their image in unflawed when it comes to their stockholders, the media, or their customers. Most employees have some type
* Image of the company; Organisation with a positive image and diverse workforce will have more chances of attracting, recruiting and retaining the talent. Negative image leads to loss of trust from employees current and potential, as well as all business partners or customers.
Everyday thousands of retail stores throughout the United States open up their stores in the morning for the sole purpose of attracting customers and selling them merchandise. For this assignment I decided to do a store analysis of the retail giant Wal-Mart. To begin with I will evaluate the store layout and design. Next I will explain the visual merchandising techniques used that Wal-Mart uses. Finally I will discuss the problems and recommendations that I have for Wal-Mart. Wal-Mart has continually been a leader in the retail industry, and it all starts with the layout of the store.
The third reason why good-to-great companies outperform, is they do not cover up the bad news (confront the brutal facts). Nobody likes to hear the bad news, but we have to facing it and take reaction about it. Furthermore all good to great
The purpose of this paper was to observe the consumers of a retail store of my choice; I chose to observe Victoria’s Secret and Targets consumers, because I myself am consumers of those stores quite often, then to analyze the behavior of the consumers of Victoria’s Secret and Target. Victoria’s Secret and Target consumers differ because of the difference in type of retail they offer and sell. Victoria’s Secret consumers know what they are going to be shopping for women and certain needs or wants they are looking to satisfy. Target consumers shop for any age and any gender,
i. They mainly concentrate on value rather putting their thoughts on long term goals, that means they always concentrate in reduction of the costs in a strategic context and with a reasonable spotlight on their core. ii. They misuse opportunities one of a kind to the downturn, which can mean anything from utilizing misfortune to increase new clients to squeezing forward with advancement. iii. They act quickly, with a spryness that allows them to keep pace with, or development of, speedy changes in the business environment. Successful companies always put their eye on the growth of the organization and they will try to keep the customers as they don’t need to lose their valuable customers. So they will move on from their comfort zones and thrive hard towards their growth in the competitive world. They always show their commitment towards the innovation that helps in being a part of the successful company. (Berman, 2009).
Industry: American Retailing Industry, for example, Target Corporation is an American retailing industry company, founded in 1902 and headquartered in Minneapolis, Minnesota. It is the second-largest discount retailer in the United States, behind Walmart.
The store will provide welcoming, attentive and efficient service. The company will provide a productive work environment, rewards for achievement and opportunities to develop.
The company aims at ensuring that they are recognized as a leading company in its industry and rise above the noise in the market that is caused by competition.
To inspire moments of optimism through our brands and actions. To create value and make a difference everywhere we engage.
Store environment could affect shoppers’ behaviors in several ways. Store environment also influences various stages of shoppers’ cognitive process inside a store, including attention, perception, categorization and information processing. For example, it has been shown that perceived waiting time varies with the valence of music and consumers’ categorization of a restaurant as a fast food outlet depends largely on the external appearance of the store .While the foregoing discussion is mainly concerned about the immediate effects of store environment, store environment may also have lagged or carryover effects on
The behavior was observed from a large sample of people. This included twenty people shopping alone and twenty people shopping in a group, for a total of forty subjects, each ranging in ages from approximately 19 to 40 years old. The subjects were observed from the time they entered the store until the time they left. The reasoning behind this was to see the buying behavior differences for the whole experience and figure out which areas of the store could be improved in order to appeal to groups of people shopping. The behaviors observed included the amount of time spent inside the store, the amount of money spent, the interactions with associates, and the areas of the stores that were navigated.