CORPORATE SOCIAL RESPONSIBILITY : A REPORT ON HOTELS (a) Introduction
Sales, consumer purchases fundamentally have always remained informed by quality; price and convenience but there had been a big change towards responsibly produced commodities. For example the demand in all of Europe for fair trade goods had raised from 51% in 2008 to almost 79% in 2012, consumer awareness for ethically produced commodities has also substantially risen. (Goff, 2012). Corporate Social Responsibility (CSR) and its extent has always been a practice usually dictated by the owner or the major stakeholders but in today’s world of infinite connectivity and social media, reputation can make or break a corporation.
CSR is usually a pledge taken by an
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An Environmentally friendly company agenda is very essential. We all know the global backlash that British Petroleum had to incur due to the oil spill in the Gulf of Mexico in 2012 that adversely affected both the environment and the wildlife. (BBC, 2012)
* Community Oriented CSR
This form of CSR is entirely focused on improving the life of people in the local community where the businesses operations are usually based or retail from. Community based CSR usually is seen in giant multi-national corporations that utilize and rely on labor from developing or under-developed countries. One prime example is the coffee giant Starbucks, that has set in place various development programs to invigorate and enhance the quality of life among the local populous in the regional areas where they source their coffee from. These practices always have a very positive impact on the company image. Starbucks was voted the most ethical company three years running from 2009-2012. (Triplepundit.com)
* Human Resources Based CSR
HR based CSR policies are set in place to optimize the well being of employees by ensuring an ethical and stress-free work environment. Happy employees usually amplify profitability, which is exactly what any business needs.
* Philanthropy based CSR
Corporations very often make charitable donationations to the underprivileged or some other cause.
CSR is all about businesses understanding the effects that they have on the community/wider world. Businesses will use this impact in a positive way to
Corporate social responsibility (CSR) refers to business practices involving initiatives that benefit society (2). CSR may also be referred to as "corporate citizenship" and can involve incurring short-term cost that do not provide an immediate financial benefit to the company, but instead promote positive social and environmental change(1).
Businesses, specifically larger corporations, play a major role in what occurs in society therefore, they are responsible to their stakeholders not only to pursue economic goals but the greater social good as well. Corporate social responsibility (CSR) means that a corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environment. (Lawrence, 2010). Social responsibility is becoming the norm so much so that some businesses have incorporated it into their business model. There are three components of the bottom line of social
Corporate social responsibility is a common topic in the world. CSR is a business method that promotes sustainable development by providing economic, social and environmental benefits to all stakeholders. ⑵( Andriof
Corporate social responsibility (CSR) is a corporate initiative to assess and take responsibility for the company 's effects on the environment and impact on social welfare. CSR may also be referred to as "corporate citizenship" and can involve incurring short-term costs that do not provide an immediate financial benefit to the company, but instead promote positive social and environmental change.
The important concern given the fact that environmental conservation has become an increasingly significant for everyone in society today. With multi-corporations ranking in millions, it is only justifies that they give back the community. The disregard of the environment by a few companies when it comes to handling of industrial waste, the use of recyclable paper or sheer
CORPORATE SOCIAL RESPONSIBILITY (CSR) is a term describing a company’s obligation to be accountable to all of its stakeholder in all its operation and activities. Socially responsible companies consider the full scope of their impact on communities and the environment when making decisions, balancing the needs of stakeholder with their need to make profit.
Corporate social responsibility (CSR) is the ethical behaviour of a company towards society it operates in. It is a commitment to the concern to the society’s sustainability & development.
Starbucks had been rank as one of the World’s most principled companies around the world (Ethisphere, 2013). As the people are holding the corporation to the highest ethical and social responsibility, these are becoming the expectation of their consumers. Having all these responsibilities in mind, Starbucks is striving to enact its own Corporate Social Responsibility, guidelines for bettering stakeholders in its communities (Starbucks, 2013). Today the company not only focusing on the communities they are operating, but trying to make a huge impact globally. By doing so they are working with Non-governmental organization. Starbucks had been focusing on social responsibility since in 2009; one of the areas the company had been focusing is the Fair-Trade coffee selling. (Reis, 2009).
One of the leading companies that adopted CSR as a pioneer of ethic is The Body Shop. The company has used CSR as a competitive strategy in order to succeed in business. The shop owner knows what she does best. So, products are developed based on a specific group of customers in order to create a strong brand preferences and unique way with a perception of enormous customer groups, called sustainability ideals. The source of The Body Shop success is to utilize the benefits of CSR by selling products based on natural ingredients, paying a fair price and no testing on animal. According to porter (1985), he claimed that sustainability of differentiation depends on two things: "it is continued perceived value to buyers and the lack of competitor ability to imitate it" (Porter 1985 cited in Mallin 2009, p.71). It requires a transparency of work process with stakeholders. From this example, it explains why CSR is important to modern businesses like The Body Shop (Mallin 2009, pp.59-78),(Kwapong 2005, p.89).
And what’s more the recent case of oil spillage which caused serious problem to the environment in Brazil. (Rain forest action network, 2010). Another example of a company which their report is not the same as their activities on the field is the British oil company called BP. Indeed they say that they are doing the CSR based on what their former president said “ we want to operate in a friendly environment in order of renewable and lasting energy with a genuine concern for the environment “ but this is different of what happened these past years , as a matter of fact in 2010 the release of oil in the gulf of Mexico damaged almost everything near the coast , people lost their jobs, some of the species who were living there died, and still now there is a problem of cleaning the water in the gulf because it has been pollute. So based on this example we can ask ourselves if there is a real CSR in BP and CHEVRON’s operations when they cannot control the dangerousness of their activities and be more careful about their effects on people and the environment.
Corporate Social Responsibility (CSR) is something that affects all companies and should be an active factor in the company’s decision making. It is something all corporations need to care about. CSR is when business’ or corporations take part in an initiative or campaign for a cause that will benefit society and/or in some way make the world a better place (Taylor, 2015). Initially, Corporate Social Responsibility started to take shape around the 1950’s, but some say that it dates all the way back to the 1800s, the idea of CSR was seen (Carroll, 2007). One may think that because it is dated so long ago, it doesn’t have an important impact today nevertheless, it is proven that Corporate Social Responsibility is a pathway for entities to self benefit as they are in the process of benefitting society.
One of the most dominating concepts of business reporting is Corporate Social Responsibility. It has become mandatory for every business to include a policy with regards to CSR and produce a detailed report with regards to its activities. CSR can be defined as the relationship between a corporate company and the society in which the company operates. The concept of CSR became famous during the late 1960’s and since then it has helped corporations to sustain itself in the market.
Ideally, CSR policy would function as a built-in, self-regulating mechanism whereby business would monitor and ensure its support to law, ethical standards, and international norms. Consequently, business would embrace responsibility for the impact of its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere.
CSR involves the volunteering and philanthropic activities such as monetary donations, charity events, relief work etc. of the corporations in the areas of the education, housing, health, arts, social welfare and the environment.