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Knowledge Management can make a significant difference between ongoing or successful ventures of any organization in a world of accelerating change. Knowledge Management provides the ability to connect and cooperate complex ideas efficiently and can be beneficial even to expand when using strategic alliances. To make Knowledge Management work in an
The purpose of this case report is to analyze Cisco Systems in terms of its successful factors and current issues. The paper will discuss the current market situation, including a S.W.O.T. analysis (strengths, weaknesses, opportunities, threats) as well as some overall objectives and issues regarding to Cisco products. It also comments the implications of the problems in terms of management, the marketing mix, and competition in further detail.
“Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco 's Internet Protocol-based (IP) networking solutions are the foundation of the Internet and most corporate, education, and government networks around the world Cisco creates leading products and key technologies to make the Internet more useful and dynamic. These technologies include: advanced routing and switching, voice and video over IP, optical networking, wireless, storage networking, security, broadband, and content networking. The Company helps its customers build networks and automate, orchestrate, integrate and digitize information technology (IT)-based products and services. It serves customers, including businesses of all sizes, public institutions, governments and service providers. ("Cisco Systems, Inc. /About Us," 2016)
The Kirkpatrick approach suggests four levels of evaluation that offers a simple, yet broad dive into the “behind the scenes” of training and performance. The levels are conducted with an outcome mindset of reactions, learning, behavior, and results. The level 1 evaluation focuses on the reactions of the trainees. This allows for a better understanding on how well the training was received by the participants and how credible the trainer was during the training. Information from this evaluation level can provide insight on approaching future training sessions and identifying important areas that may have been missed. The level 2 evaluation focuses on the learning of the trainees. This level is the "meat" of the model, as it measures whether learning has even occurred and how much of that learning increased knowledge as a result of the training. (Russ-Eft and Preskill, 2009) states that the question at this level is "What do participants know now that they didn't know before?". The level 3 evaluation focuses on behavior of the trainees. This evaluation level is used to measure whether trainees have developed new approaches or behaviors back on the job, which directly relates to the impact of performance. Lastly in Kirkpatrick's model, is the level 4 evaluation which focuses on the results of the training. This is seen as the final stage of the evaluation
Dr. Donald L. Kirkpatrick was Professor Emeritus at the University of Wisconsin and Honorary Chairman of Kirkpatrick Partners until his passing in May of 2014. He was the creator of the Kirkpatrick Model, the most recognized and widely used training evaluation model in the world. The four levels were developed in the writing of his Ph.D. dissertation, Evaluating a Human
Cisco Systems is one of the fastest growing companies in the world, selling devices that connect computers to the Internet and to other networks. Cisco’s products are being replaced continuously, so extensive training of employees and customers is needed. Cisco recognizes that every member of its team, since the employees until
Knowledge management has become a heated research topic in the past decades. As one of the earliest scholars dedicated in the study of KM, Wiig (1997) proposed that the objectives of KM is “to maximize an enterprise’s knowledge-related effectiveness and returns from knowledge assets” through “systematic, explicit and deliberate building, renewal and application of knowledge” (p. 2). Taking up a more process-oriented approach, Rastogi (2000) suggested that KM is “a systematic and integrative process of coordinating organization-wide activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goals”.
Many large companies have resources dedicated to Knowledge Management, often as a part of 'Information Technology ' or 'Human Resource Management ' departments. Knowledge Management is a multi-billion dollar world wide market.
McMurrer et al.19 surveyed the American Society for Training and Development Benchmarking Forum to determine what percentage each of Kirkpatrick's four levels is used in organizations:
The Kirkpatrick's Four-Level Training Evaluation Model is used to evaluate the effectiveness of the training that has been set by the organisation for the workers. It consists of four levels namely reaction, learning, behaviour and results. According to Figure 1.1, the first level in the model is reaction which is the reaction and involvement of the learner for the training programme. Level two is learning where the skills and knowledge learnt at the training are being used correctly. Level three is behaviour that focuses on the behavioural adjustment and the furtherance after one applies the
The following case study’s purpose, is to consider the influence of developmental factors on teaching practice. By providing further ways to apply knowledge of childhood development in a down to earth classroom situation. Robert is 9 and has just moved to a school that follows the International Baccalaureate program. It is clear that he is not coping with his move as well as the new curriculum. His teacher is requesting more assistance from the learning resources unit to help him along with his writing as well as reading. This case study response, will demonstrate an understanding of intellectual, physical language, emotional, moral, social and psychological development of especially Robert. As well as the ability to identify learning and teaching approaches that cater to the developmental needs of Robert within the classroom.
It has been argued that within the short space of time between defining knowledge management and it becoming a common phrase, many organisations stated one of their main aims as ‘leveraging organisational knowledge’ (Ruggles, 1998). It is with this in mind that organisations must be aware of their knowledge workers, the information they hold and any potential knowledge based changes that may need to be implemented to help their success, or even, survival.