IEE 552: Strategic Technology Planning
Literature Review: Balanced Scorecards
NAME : Chougule Kedarnath Amarnath
ASU ID : 1205294580
Introduction to Balanced Scorecards:
The Balanced Scorecard is a tool for ‘strategic planning and management’ all over the world in various industries, businesses, governments and different types of organizations. It is abbreviated as ‘BSC’. The balanced scorecard is used for synchronizing the various business activities and processes with the vision, strategy of the organization and monitoring the performance metrics based on the strategic goals of the organization. It improves the communication links within and outside the company.
The balanced scorecard was developed by Dr. Robert Kaplan and David Norton. It was initially introduced as a tool for multidimensional performance management. But over the years it has evolved into a framework for strategic planning and management. It is a performance evaluation framework which augments the performance measures related to the non-financial aspects to traditional financial metrics to give executives. Thus companies can monitor the financial aspects while simultaneously keeping in check the progress on capabilities, intangible assets acquired for the future growth. Thus the managers and the executives have a 'balanced ' view of the organization’s performance.
Perspectives of the Balanced Scorecard:
There are four perspectives from which the
Balanced scorecard is a methodological tool that businesses use to get a measure by which someone can determine whether the set goals have been met or exceeded. It adds non-financial metrics to traditional financial metrics to give a well-rounded view of the performance in an organization. Balanced scorecards also help organizations to predict their success in meeting their overall strategic goals.
A balanced scorecard is a performance measurement system, which takes into account the customers, internal business processes, learning and growth, as well as financial
The balanced scorecard is a strategic planning and management system is used to help align activities of the vision and strategy of the organization, and apply it to the overall
Analysis- Traditionally, the BS approach is a set of performance measures allowing management a dashboard view of their business. These performance measurements are used to aid the company in setting goals and manage the business's strategic plan. The balanced scorecard model will support the strategic plan and implementation by uniting all actions of an organization into a common understanding of the goal; it will provide feedback for both internal processes and the external outcome to improve strategic performances and results continuously. In general, the BSA is designed into four layers: 1) Translation of the vision into operational goals; 2) Communicating this vision and link to organizational and individual
The balanced scorecard shows the innovation, finance, learning and customers as well to gain the goals associated with this paradigm. In the second column the, measures are there to achieve the goals set in the first column. It extracted through management information knowledge and the environment scanning after research (Whitaker, 2016, pg 131).
“The balanced scorecard should translate a business unit’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for shareholders and customers and internal measures of critical business processes, innovation and learning and growth. The measures are balance between outcome measures, the results of past efforts, and the measures that drive future performance. And the scorecard is balanced between objective, easily quantified outcome measures and subjective, somewhat judgmental, performance…”
Performance measures which are utilized as tools for management have to be broadened in order to include input and measures of process. The balanced scorecard for example is one approach which would assess a company and its programs from different perspectives that include the client, process, employee and finance departments (Poister, 2003). This is a scorecard which would create a holistic model of the strategy which would allow every worker to see the way it contributes to company success.
Kaplan, R.S., & Norton, D.P. (1996, January-February). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85. ESBCO Host.
A Balanced Scorecard can be defined as a “performance management tool which began as a concept for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy” (Wikipedia 2009, ¶ 1). Scents & Things will need to develop a balanced scorecard that will assist in meeting and help define the company’s values, mission, vision, and SWOT analysis. The balance scorecard is made up of four perspectives; financial, customer, learning and growing, and internal process. This paper will define each of the four perspectives objectives, performance measures, targets, and initiatives. The paper will also show how the perspectives relate
The BSC method for breaking the finance as the only index of measuring tools and did the balance of various aspects. Compared with traditional performance measure system, the benefits of adopting BSC is the BSC can provide strong support for the strategic management of the enterprise. With the continuous development of global economic integration, strategic management is more important in terms of sustainable development of enterprises. The benefit of Balanced Scorecard is can improve the efficiency of enterprise overall management. The four elements involved in Balanced scorecard, are key factors in the success of the enterprise for the future development, through the balanced scorecard report provided by the management, will seemingly unrelated elements organically unifies in together, it can greatly saves the time of enterprise managers, enhance the whole efficiency of company governance, and build a strong basement for the future success of the enterprise.
The Balanced Scorecard (BSC) is a performance measurement tool that originated in the business worlds. Performance measurement is a way to track performance over time to assess if goals are being met. Organizations measure their performance to monitor how they’re doing in achieving their overall mission and goals.
Organisations, in order to increase performance, profitability, efficiency and to gain a competitive advantage, will benefit from a good strategic performance measurement system to ensure that lower-level managers are acting in a way that is consistent with top managers’ goals and whole organisation’s strategy. One the dominant system is the balanced scorecard framework (Hill, Jones & Schilling, 2015, p.376). The Balanced Scorecard (BSC) is defined as “a tool that translates an organisation’s mission, objectives and strategies into performance measures. It is used to implement strategy and to monitor and manage performance, and may form part of the organisation’s planning cycle” (Smith et al, 2015, p.621). The BSC allows managers to look at an organisation from four important perspectives, financial, customer, internal business, and employee learning and growth, which are critical for running the organisation and creating value (Smith et al, 2015, p.621).
Management makes plans and measures performance against targets. Many organizations have struggled to integrate the information requirements of the balanced scorecard into their strategic management system. The information necessary for the balanced scorecard includes nonfinancial information (measures) that drive financial performance. The purpose of this paper is to modify the REA framework as to include the financial and nonfinancial information that maps to the balanced scorecard in terms of resources, events, and agents. Most of the balanced scorecard is already supported by the REA framework. To view this information in
Facing the changing of enterprise external environment, it asks for managers should stand at the height of strategic management to makes an overall plan for the development of the enterprise. The Balanced Scorecard (BSC) has great advantages in the link of enterprise strategy and performance management. It covers strategic areas, and includes human resource management. However, it has many shortages and theoretical defect.
The balanced scorecard is a strategic planning and management system that was developed by Dr. Robert S. Kaplan and Dr. David P. Norton in the early 1990's. Their goal was to provide organizations with a clear understanding of what to measure in order to improve performance and results (Balanced Scorecard Institute 2014). The balanced scorecard is a framework that allows an organization to measure performance and compare it to the organization’s strategic objectives and goals (Kinney and Raiborn 2013, 10).