Quality Gurus

Given the highly competitive nature of today’s markets we as a company must provide high quality products to survive. Quality itself has become a major competitive factor and in many ways is a contributing factor in success or failure. The intent of this memo is to identify, explain and evaluate the three types of cost associated with quality.

References1.David A. Grarin, 1987 Competing on the eight Dimensions of Quality, Harvard Business school Review, Nov-Dec, Pp.101-109.

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

Leaders that are committed to quality improvement will positively identify the need for improvement, achieve buy-in from employees and other staff members, and develop the appropriate oversight of quality improvement initiatives. All stakeholders should be involved in the quality improvement process to include managers, consumers, and supporting government agencies and consultants. Managers and leaders in healthcare develop standards of performance and quality while consumers provide valuable feedback by completing customer satisfaction surveys. Providers and other health professional are evaluated on their performance which is measured against local, state, and national standards of performance. Providers and other health professional also play critical part of establishing quality related councils and committees, the empowerment of nurses and other health professionals, and investment of new technology an infrastructure that facilitate quality

At the beginning Macbeth didn't want to hurt anyone, but in the middle of the play his wife Lady Macbeth had wanted to be queen so she had convinced Macbeth to kill King Duncan. He was going to go through with the plan but she made it to where he was convinced even more. The downfall was that he had been under her control so much that Macbeth had not only killed King Duncan he had also kill seven other people that had been in his way of the King. And the full change of Macbeth was that he had once been a nice man and then he had been changed into a killer just because his wife wanted to be queen. I believe that If Lady Macbeth didn't get full control over Macbeth he would still be a nice man who doesn't want to hurt anyone and if he did he

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

According to Manning & Curtis (2012), continuous quality improvement is an essential ingredient in the quality movement (P. 167). My company takes quality very seriously. We do not make a physical product but we provide care for people who are in need. It is very important to ensure that we are doing this to the best of our ability and saving the state as much money as possible while providing the member what they need and

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

The post war era saw dramatic progress in the Japanese quality and that happened over a small period of time with the quality control aspects

Further proving the point, a study titled “Best Practices in Quality Monitoring and Coaching” by Dr. Jon Anton and Anita Rockwell (free download from Benchmark Portal) noted the most common negative feelings expressed by agents regarding their quality evaluation program:

Deming Juran and Crosby considers measurement as very important to improve quality but they use it in different ways. For Juran and Crosby they view the cost of quality as a focus of measurement. Cost can measured in dollars and for both Crosby and Juran they consider that money is the language of management. Success of the efforts of the quality will be ultimately measured by meeting customer requirements. Juran normally considers the cost of all the poor quality as a important factor because it shows how much they are losing. He also knows they are other factors which are important to measure such as how the organization compares with the competition and how customers perceive

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.

Quality of conformance includes technology, manpower and management while availability focuses on reliability, maintainability and logistics support. Juran emphasized that good service quality composed of promptness, competence and integrity. Like Deming, Juran advocated a never-ending spiral of activities that includes market research, product development, design, production process control and inspection and testing, followed by customer feedback. In his view, senior management may play an active and enthusiastic leadership role in the quality management process.

Juran’s definition of quality focuses 100% of the customer’s satisfaction of the product. He stresses a balance between product features and products free from deficiencies and believes a quality product is free from deficiencies (Suarez, 1992, p.4). In order to achieve this

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.