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Publix Case

Decent Essays

1. Identify the relevant marcroenvironmental factors. What impact do these issues have on the focal organization? Level I: The Global Business Community The macroenvironment consists of the global business community, focusing more on the external environment of an organization. The macroenvironmental factors that are relevant to Publix and its industry includes society, demographics, economic, natural, political/legal, and technological. I. Society: Publix serves over 1 million customers every day. This consists of individuals being influenced by others, organizations, society, and the subcultures, which they identify with. Publix is based in the United States, initially being founded in Florida. In places such as Atlanta, …show more content…

Technology is a major success factor in the food industry and plays a major role in efforts to offer more value for the customers needs. It’s a new force in the environment that should not be reckoned with. It enhances the competitive position offering better service to the time- impoverished customer, and even those customers seeking convenience. Level III: The Focal Organization Each successive level is part of the preceding one. This is why macroenvironmental factors affect the focal organizations. The fact that Publix serves over 1 million customers in America, does not mean that all of these consumers are similar in behavior, values, or associated subcultures. America has become a melting pot of cultures with various beliefs and household patterns. Due to the fact that these customers are becoming more demanding, it is important to have an environment that takes care of their employees, customers, suppliers and community that they serve, to bring increased value to the customer. This results in better quality and more needs that are satisfied. Their mission is to become the premier quality food retailer in the world. Customers are delighted with their shopping experience because Publix is responsive to the wants and needs of customers, such as already prepared food, due to their Customer Intimacy Programs. To cater to the wide range of subcultures and

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