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Professionalism In Healthcare Research Paper

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Professionalism is an extremely important attribute in customer service. More importantly, it is a key quality of healthcare staff. “Health care professionals are governed by ethical codes, which demand a high level of integrity, honesty, and responsibility” (Pozgar, G. (2010).). Nurses often find themselves in an environment that challenges their ability to uphold professionalism. This paper will discuss what professionalism is, how it is necessary in patient care and how it affects the working environment. Professionalism is the extent to which an individual identifies with a profession and adheres to its standards (Zakari, N., Al Khamis, N., & Hamadi, H. (2010).). Professionalism adheres to many aspects of the work environment. Some …show more content…

First, knowledge incorporates an understanding of the field you are working on. Second, is offering the services available to each individual at the highest level of care possible. Last, autonomy is giving the patient their right to independence and freedom to choose whether we agree with their decision (Hopper, P., & Williams, L. 2011). These three elements must be combined together in order to make up professionalism.
When looking at patient care nurses are trusted with sensitive information about their patients. Imagine having a nursing staff talk about another patient in front of you. Many patients would mistrust that nurse and be less willing to share crucial information about themselves with him or her. Often, patients and their families lack knowledge about the illness. They may have had a previous negative experience with healthcare, are in pain and they are ultimately anxious and scared. These conditions can lead to a patient or their family to become unfriendly and distrusting towards nursing …show more content…

(2009). Derogatory and cynical humor in clinical teaching and the workplace: the need for professionalism. Medical Education, 43 (1), 7-9. doi:10.1111/j.1365-2923.2008.03239.x http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=8e7048b0-60fb-4049-9709-29c88cdda10b%40sessionmgr114&vid=24&hid=105

Zakari, N., Al Khamis, N., & Hamadi, H. (2010). Conflict and professionalism: perceptions among nurses in Saudi Arabia. International Nursing Review, 57 (3), 297-304. Do: 10.1111/j. 1466-7657.2009.00764. x http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=8e7048b0-60fb-4049-9709-29c88cdda10b%40sessionmgr114&vid=30&hid=105 Grensing-Pophal, L. (2013, March 13). Professionalism in New Nurses. Retrieved January 21, 2015, from http://nursing.advanceweb.com/Lifestyle-for-Nurses/At-Work/Professionalism-in-New-Nurses.aspx

Hopper, P., & Williams, L. (2011). Issues in Nursing practice. In Student workbook for Understanding medical, surgical nursing (4th Ed., p. 30). Philadelphia: F.A. Davis.

Pozgar, G. (2010). Health care Professionals' Ethical and Legal Issues. In Legal and ethical issues for health professionals (2nd Ed., p. 266). Sudbury, Mass.: Jones and

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