OTTAWA VALLEY CASE
October 28, 2010
TABLE OF CONTENTS
SUMMARY OF FACTS 3 Issues 4
PROBLEM STATEMENT 4
CAUSE and EFFECTS 4
ALTERNATIVE SOLUTIONS 5
PROS AND CONS 6
BEST SOLUTION 8
JUSTIFICATION 9
IMPLEMENETATION 9
Appendix A Concept of Self and Others 10
SUMMARY OF FACTS:
Mary Gregory was hired to replace Ella, Mary was told by R.J. Jennings that she would not be kept on after her probation period was over
Karen Russell, a well respected assistant, hands R.J. Jennings a note stating that all ten assistants were in the lounge and if he did not rehire Mary Gregory they all would be voicing their complaints on CBC 6 o’clock news
R.J. Jennings
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Jennings teach her what he wanted done
* R.J. Jennings left her alone the first day * Did Jennings realize that a light load might be still big for a college grad, no experience * Why did Jennings not take the extra time to teach Mary Gregory what he wanted from her: filing, what to do if he is late. Not everything is common sense
* Mary Gregory does not have experience. She went from graduating school, to traveling Europe, and then went to work for Jennings
* Are those tasks unreasonable?
* Why does Mary Gregory refuse to file * Ask for her reason, not a rude or smart remark but why she will not file
* Did Jennings not provide a proper job requirement list
* Did Jennings have any say in who was hired * Was he asked what he was looking for – ten years with Ella he has to have a criteria
* Did HR just hire someone
* Did HR actually use an old criteria * Did they see school and think she would be good * Did she go through a proper interview or was she already picked * Does she know someone within the company or community that would have helped her get the job
PROBLEM STATEMENT: * R.J. Jennings and Mary Gregory have an interpersonal conflict * Appendix A
CAUSE AND EFFECTS: Cause | Effect | Ella Retiring | Mary Gregory Hired | Ella went above and beyond | Jennings expectations were raised; therefore
The senior director of Ottawa Valley Food Products, R.J. Jennings, is having issues with his replacement administrative assistant. His former assistant was very outgoing and willing to work long hours in order to please her boss and to get the work done in a timely manner. When she took an early retirement, the company hired a replacement assistant for Mr. Jennings. Over her time with the company the new assistant, Mary Gregory, was at times incapable of the workload she had been given, which her predecessor had no trouble with. Not only was Mary incompetent at times, she also seemed to have no sense of proper business etiquette.
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