Interview Project: Learning Experience with Linear and Systemic Questioning
Nasheena Richardson
Capella University
COUN 5220 Introduction to Marriage and Family Therapy
April 20, 2013
Abstract
In this paper I will have a detailed interview process laid out in order of focus. First, I am focusing my interview on the background of my partner and what motivates her to go to school and further her education. Secondly, I will ask her why she chose to specialize in her field of work and what are side hobbies or enjoyments that she does besides working towards her career goal. Lastly, I will be asking about her family and their views on education. I will be asking both linear and systemic questions to get my answers. I
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This clear-cut, linear approach appeals to executives, administrators, and others in positions of authority and has proven itself effective as an approach to solving problems in corporate and other settings. It is no accident that the trend toward streamlined, linear approaches in clinical work coincided with the rise of managed care and its corporate mentality (Ackley, 1997; Miller, 1996c).
Linear questions don’t help the client without the involvement of also another form of questions. Using linear questions alone are ineffective to getting the desired results from the client, which can leave the client and the counselor both feeling misunderstood and upset.
Systemic Questions
I developed my systemic questions based on what my linear questions were about. I wanted to make sure some of the questions were the same type of question as my linear question but worded in a circular way that would get me more detailed answers and more depth behind her answers. Systemic questions are both circular and reflexive. They are behavioral effect questions, difference questions, hypothetical future questions, and observer perspective questions. The reflexive questions are intended to indirectly influence the family and are predominantly facilitative. The circular questions are more exploratory as the counselor tries to discover the way everything is connected together. Because the
The successful evolution of this organizational structure in a competitive marketplace has required a close partnership between managers and physicians supported by a culture of physician group accountability for quality and efficiency. An overarching agenda for achieving excellence focuses on high-impact health conditions, provides goal-oriented tools to analyze population data, proactively identifies patients in need of intervention, supports systematic process improvements, and promotes collaboration between patients and professionals to improve health.
If your practice has been struggling to improve patient outcomes, smooth clinical workflows and streamline your revenue cycle, here are more ways better clinical
RECOMMENDATION There is “an inherent conflict between best care and financial performance”. The CEO states that “Finances are not, and never have been, our primary concern.” However, the business must address its decreasing profitability to be able to continue to survive. This will become even more urgent if the reduced government spending that the CEO foresees happens. The organizational culture is high quality care, high-performance and non-profit which must be taken into account in any solution. The healthcare business has a clear focus and is very successful at continually improving its patient care and processes. While clinical performance improvements have resulted in revenue losses for the Intermountain healthcare business the Intermountain health plan, SelectHealth, and other health plans that buy Intermountain health care services have benefitted. Intermountain needs to translate these benefits into additional profits to support its main business, healthcare. Its skill at providing this care should translate into significant market advantage for SelectHealth and for Intermountain when selling
The concept generates images of large healthcare entities managing the administrative protocols of prior authorization or denials to the actual delivery of care through a facility or network of healthcare providers. Hacker and Marmor (1999) described several meanings of the term managed care with the most applicable to the menagerie of forms managed care can take being a combination of the financing and delivery of healthcare services. While this particular study is dated, the authors contend any managed care structure features administrative oversight, patient steerage to a particular provider entity or network and the amount of risk-sharing whether at an individual or group level. These features continue to be true today as organizations explore the benefits offered to employees through managed care structures such as preferred provider organizations, clinically integrated networks, and accountable care organizations. As a healthcare provider, the goal is to provide access to healthcare which is affordable, offers access to providers of choice and engages with providers who provide the highest quality
Systemic family therapy is an approach that works with families and those who are in close relationships to foster change. These changes are viewed in terms of the systems of interaction between each person in the family (Jude, 2015).
Managed Care is a system of health care in which patients agree to visit only certain doctor and hospitals, and in which the cost of treatment is monitored by a managing company. David, a clinical supervisor of one pad was responsible for the clinical supervision of eight clinical case managers. On typically day, he receives around 40 phone messages about clients that are in need of his services. His job is to field calls from mental health providers seeking authorization to provide treatment for clients. There are those who believe that managed care is simply another example of corporate America discovering a means to increase profits for shareholders of insurance companies, at the expense of individuals seeking mental health treatment. (pg.
The U.S. Healthcare delivery system has been impacted with increasing administrative costs and a recent survey by Casalino revealed that physicians are spending about three hours each week working on the health plans they support. The time is being consumed on many administrative tasks that include confirming that the medication being prescribed is covered, checking if specialist is in the plan’s preferred network, and managing the preauthorization of medical forms for specific care.
Do you know leaders in healthcare have a new style of managing? Healthcare field is one of the fields that changes occur frequently. With the introduction of the Affordable Care Act (ACA) brought a lot of changes in every aspect of healthcare delivery, from reimbursement to quality control to elimination of wasteful and inefficient practices and having huge impact on the U.S. healthcare delivery system, with many more changes to come. When leaders in healthcare organizations are asked, “what’s the one word that best characterizes the impact of the Affordable Care Act (ACA) on the U.S. healthcare delivery system,” most will answer “change”. These changes also brought new managing styles to healthcare leaders. I would be writing in my own discourse community, which is Health Systems Management. To give guide lines for a neighbor who is thinking of jointing this discourse community, how we operate and to be successful in this filed.
To be a successful leader it is important to be proactive and goal oriented, to be able to distinguish important versus urgent such as patient care and the importance of medication errors within the workplace (Evans & M.L, 2015, p 1-17) It is important to also form a quality relationship and form traits with other leaders and followers to be able to give the best possible patient care, support and direct others to encourage all staff to seek help, to be able support goals or tasks that may need to be achieved (Evans & M.L, 2015, p 1-17). A leadership or management situation that could be changed in the work place is reducing medication errors by increasing the staff to patient ratios while also educating staff and working alongside all health care
Complexity is part of the nature of many things in our existence especially those that matter the most. The health industry is a complex system most of all due to the presence of the human factor within it. This particular complexity means that every situation is truly unique based on the psychological characteristics of each protagonist, the context within which they are evolving and the communal rules, sometimes unspoken, that govern the stakeholders. As a result, even a clear cut resurgence of an issue or scenario may fail to resolve if a leader blindly applies a previous strategy without first considering the specific intricacies of the situation (Plsek, 2003).
What we bring as a person to the counseling room determines the direction we take with our clients. Coming from what I describe as a dysfunctional family and my questions of why is my family the way it is, why do I behave or think the way I do I drown to the family counseling theory. Many people including myself have why questions about their family. Some of those why questions are, “why is my family like this, where did I get this habit from, will my family ever change? The family systems approach helps solve some of those why questions.
Under the leadership of Bruce Broussard, President and CEO since 2011, Humana have developed and integrated health model system that has continued to lower the cost of healthcare and enhanced quality along with improving member experience. Broussard’s specializations in his work history clearly steered Humana to inviting him to come aboard. He brought Humana an extensive variety of executive leadership experience such as publicly traded and private companies within an assortment of healthcare sectors, including oncology, pharmaceuticals, assisted living/senior housing, home care, physician practice management, surgical centers, and dental networks. However, in addition to Broussard meeting the corporate objectives, he also has executives who are experts in each of their fields. Each executive officer reports to him and each are incremental in setting strategic plans to carry out Human’s objectives. His ability to navigate and influence people credited his success as a leader at Humana. Also, while at a previous position at U.S.
Fixing problems that face health care in many health facilities demand a system wide set of solutions. The systems used in these facilities must be assessed and redesigned to identify factors that will aid in the achievement of the set goals. The enormous task of achieving the goals should be undertaken collaboratively by all the key stakeholders, who include, health care professionals, planners and policy makers, administrators, payers, and patients and their families. These partnerships must begin with a common understanding of the problems together with a shared commitment to cooperate and work together to eliminate the problems. With this knowledge, therefore, an action plan for redesigning the health care system can be developed and later implemented. For a successful health care service to be realized, there are various factors which should be employed and which are not found in the traditional business setting. These include unique economic processes, proper regulatory requirements and the perfect quality indicators. This creates a need for every leader within the healthcare industry to create or develop unique skill sets that will harmonize both organizational leadership and the inter-professional team development. It is, therefore, important to understand the comprehensive approach to the management of patient care and also how the concepts of team development and organizational leadership support healthcare leaders in creation of a patient-centric
Inquiry is an interactive way of learning. Students are actively engaged in their studies. Inquiry involves student-centered activities focusing on questioning, exploring, and posing explanations. The goal of inquiry is to introduce a new way of learning where students can learn about the world around them through active engagement in real-life examples. Inquiry based learning can be incorporated into all academic subjects throughout the curriculum. Science could possibly be the most effective subject to incorporate inquiry.
The second statement of the counselor that was a good characteristic was when he stated “Great. That is a good start. Let’s talk some more about where that frustration comes from.” (Laureate Education, Inc., 2012). The counselor used an open-ended question to allow the client to give an answer with a more elaborate answer than just yes or no. Also the counselor was supportive of the client’s choice to focus on himself at this point in his counseling. According to Cooper (2010) “open questions will allow for a more meaningful response and give more control to the client.” If a client is guarded in their responses open-ended questions will allow them to disclose what they feel comfortable disclosing without them feeling so pressured to give information.