Kappa Gamma Fraternity: Case Study

Section 3 – Understand how to deal with problems encountered when supporting a business event

Clients who use One Smooth Stone to head up the production and presentation of their events need to receive a measurable return on investment (ROI), first from the event, and therefore also from One Smooth Stone. One Smooth Stone listens to their clients or customer’s needs. They make the event or production educational, interesting and entertaining to the audience including a strong message for the audience also. The two important elements are education and entertainment. OSS hires only skilled workers who are able to adapt to changes to their environment and deal with problems in a productive and efficient way.

The company will be set up as a corporation with AG as the major owner. AG will serve as the CEO that will be active in the day to day operations of the arena. Alex served in the United States Air Force for 12 years with extensive knowledge of Information Management, customer service and business administration. She will provide the leadership to run this company. At least nine other employees will be needed. These employees will be a combination of part-time and full-time involved in security and serving customers. If and when more customers attend, additional part-time or full-time employees will be hired as the workload requires. J.A White & Associates, Inc. will provide help in additional areas such as getting the books in order and general business when necessary. An accountant and an attorney will be retained along with those of a qualified insurance agent.

Attendees should be monitored to be sure they are not bringing alcohol on the bus(es). All members and guests must take the approved and hired transportation to the event after checking in. If walking, members need to walk in large groups with member(s) of the Risk Management Team. Exceptions to taking the planned transportation must be granted in advance by the Risk Management Specialist and Risk Management Director. Once at the venue, venue staff or security will give wristbands to members and guests who are of legal drinking age (for events with alcohol). Members of the Risk Management Team should be double-checking using a birthday list. However, they should not be in charge of checking IDs. At the end of the event, all members must take the approved and planned transportation back to campus. A checkout list for each bus must be utilized so no member or guest is left behind. Members are responsible for making sure their guests take the hired transportation back to campus. If using one bus to shuttle members to and from an event, all attendees must be at the venue for a minimum of one hour prior to the bus beginning to take attendees back to campus. Members should sign up for the bus they want to take back to campus so the Risk Management Team can check everyone out. Co-Sponsors Advance approval from the Risk Management Specialist is required for social events with more than one co-sponsor. All co-sponsors must be in good standing, recognized

• Adding value to the customer by identifying gaps within their emergency planning process and establishing area specific emergency plans.

I am writing to request your services about a training seminar that we would like you to perform. First of all, I would like to thank you for the reliable support, attention, and high quality services that you provide for our organization. We would like to continue our relationship with a training seminar that our hospital needs.

Levels of Service |Asset services can be acknowledged for meeting |Significant services will be evaluated, adopted by|

Budget forecasting and specific budget header planning for the event and program smooth functioning. Coordination with participants, vendor’s management and all people contributing towards presentation of the event.

We will provide an Event Production Manager, an Event Manager, a decor specialist and two Event Specialists to handle all on-site responsibilities and logistics. These team members will handle all contracted on-site production and

Business is an association or monetary framework where products and enterprises are traded for each other or for cash. Variety of businesses are there in existence, such as sole proprietorship, limited liability, cooperative, etc. We are going to start up a new business in the field of event management under name Star Event Management Company. Event management is the utilization of venture administration to the creation and advancement of substantial scale occasions, for example, celebrations, gatherings, functions, formal gatherings, shows, or traditions. It includes contemplating the brand, recognizing the intended interest group, formulating the occasion idea, and organizing the specialised angles before really propelling the occasion.

The objectives of the customer appreciation event has been identified which tends to meet some goals of the project and allows the successful completion of the event within the allotted time and budget.

A display of company list of services such as latest game covers, video, music, memorabilia and caters all set in a quick succession that allow the audience to get all the relevant information

To appoint, in consultation with the Fraternity President, a committee to visit the campus once it is open for extension.

When it comes to the work necessary to help make this proposed event succeed, we will need assistance from various departments. Departments needed for this event to be successful include: logistics/operations, marketing, and finance. Each of these departments will have major roles that will contribute to the success and eventual reiteration of this program the next year.

Fortunately, the previous event planner did secure the hotel rooms and the airline tickets. However, she had not secured a venue. That was my number one priority and I knew that a PCO could help me. Never having been to Asia, I knew that I would need someone locally to assist me. PCO involvement is critical when planners are unfamiliar with the destination and customs are different from those in the West (Harmon, 2011). Alexandre Lolliot of Congress Solutions International, explains that they can “offer planner purchasing power…” but more importantly, they “understand the business culture…” (Harmon, 2011, p. 24). There are differences between a PCO and a DMC. Typically, a PCO is the liaison between the company and the suppliers to give advice on budget, emergencies, interpreters and the do’s and don’ts of the culture (Kurgman & Wright, 2007). They are basically the event planner in the destination that has full authority to act on behalf of the company. PCO’s sometimes work with an independent DMC and others with a DMC partner. The DMC offers professional services that may include transportation, meet and greets upon arrival, entertainment, tour guides, restaurants and leisure activities. Knowing that I had a list of items that needed to be accomplished in a short period of time, I decided to use the services of both. The PCO was assigned to securing an event, managing the currency and