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Essay about Itm524 Mod1 Case

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ITM524 - Fundamentals of Information Technology Management Richard Patrone Module 1 – Case Introduction and Organizations as Socio-technical Systems Trident University International (TUI) Dr. Mary Lind Spring 2013 Assignment: The Case for this module centers on an organization implementing a new computer-based information processing system. Thousands of organizations go through the same kind of process every day—you yourself may have been involved in one or more such "technology transformations." Despite this body of experience; the advice of thousands of consultants, researchers, and computer gurus; and the leverage of multibillion-dollar corporations such as Microsoft, Google, and Oracle; a large proportion of these …show more content…

Outcomes Painter presents us with a case study of “a public insurance company’s conversion of long-standing paper-based work processes to an electronic document management system, “E-File”, with imaging, data integration, and automated workflow” that spanned 7 years, from 1995 to 2002. Painter’s case study of a ‘socio-technical’ approach to organization design can temper potentially negative effects of information technology, while boosting positive potentials to “up-skill” jobs, and yield an outcome, as stated in the subdivided outcomes that, because of the transition to the E-File system, claims officers showed a marked improvement with their ability to answer client inquiries, resulting in client satisfaction increasing from 70% and below to 80%. These surveys indicated that future gains were also possible mainly due to the “single point of contact” for work locations scattered across the province. The study did show that claim costs increased during the 1998-1999 period of intense E-File rollout, but this increase was not entirely fault-specific to the transition as there were many other factors involved that led to the revenue loss, but any change of process has its significance. Revenues eventually stabilized in the years 2000-2003 where a substantial decrease in claim costs had occurred. Claim costs continued to decline to a rate 25% lower than in the pre-E-File period. The technology shift

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