Embry-Riddle Aeronautical University
Human Resource Management
Instructor: Trish Poznick
Student: Eric Aimee Tchuigoua-Youmbi
May term 2015
Topic: HRM in the aviation industry.
After the Civil Aeronautics Act created the Civil Aeronautics Authority (CAA) in 1938, which was responsible for safety programs and economic regulations that included route certificates, airline tariffs, and air mail rates, and the Airline Deregulation Act of 1978, where the congress believed that fares would drop based on the record of intrastate airlines, where fares were 50 to 70 percent of the Civil Aeronautics Board, (Rodrigue; Cusick), the commercial aviation industry took off in a very rapid manner. It grew up to the point where some of them starting competing internationally. But, as we look back, none of that success would have been possible without the implementation of effective human resource management, whether it was on the national or international standpoint. Human resource management (HRM) consists of numerous activities, including equal employment opportunity (EEO) compliance, Job analysis, human resource planning, recruitment, selection, motivation, and retention, performance evaluation and compensation, training and development, labor relations, safety, health, and wellness. Throughout this paper, we will be talking about how some airlines apply all these human resources management activities to be more competitive, and people’s best choice today.
Don Brokop once said
Before David Neeleman’s non-compete agreement with Southwest Airlines expired, he envisioned the concept of starting a low-fare airline that would combine common sense, innovation, and technology and bring the humanity back into air travel (Gittel & O’Reilly, 2001). In 1998, JetBlue was born. In order for David to fulfill his goal of a “do-it-right” kind of airline, he needed to recruit superior industry veterans who were willing to start from scratch and place an emphasis on employees and customers. Each of these individuals, from the President, General Counsel, CFO, and the HR director, wanted to create an airline that was fun, had
This paper will cover information about Hawaiian airlines. Founded in 1929, now in its 87th year of consecutive service, Hawaiian Airlines is Hawai 'i 's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Specifically, research to describe the airline, its aircraft fleet, route structure and number of employees will be provided. Information to determine whether Hawaiian airlines is organized as a corporation with private ownership or is owned by the national government will be given and discussed. Also, a brief description of the governmental agency or authority responsible for regulation of safety, as well as the certification requirements and minimum flight time for the commercial airline flight deck crewmembers. The governmental agency or authority that is empowered to regulate the routes flown, rates charged, and other economic aspects of the airline’s flight operations will be identified and discussed. Information will be given on the extent to which the airline’s fleet consists of owned vs. leased aircraft. All accidents involving an aircraft operated by that airline since 1/01/2000 will be identified to include the probable cause of each. Lastly, labor relationships of the airline’s pilots and maintenance personnel based in the airline’s home nation will be discussed; plus, any
American airline industry is steadily growing at an extremely strong rate. This growth comes with a number economic and social advantage. This contributes a great deal to the international inventory. The US airline industry is a major economic aspect in both the outcome on other related industries like tourism and manufacturing of aircraft and its own terms of operation. The airline industry is receiving massive media attention unlike other industries through participating and making of government policies. As Hoffman and Bateson (2011) show the major competitors include Southwest Airlines, Delta Airline, and United Airline.
The terrorist attacks on September 11, 2001 shook the United States in a profound way, deeply upsetting the national perception of safety within U.S. borders. No industry or sector of the economy felt the impacts of these events more than the airline industry. Both the immediate reaction to the attacks and the long-term repercussions have negatively affected the industry. Today’s airline industry is much different than it was prior to September 11. There is a much smaller work force, more low-cost carriers, more security and more fees associated with flying.
Strategy is defined as: a way of doing something, or a game plan or plan of action. As a HR manager you must possess the ability to look at things from a strategic approach (Anthony, Kacmar, & Perrewe', 2010). Over the years the whole approach to HR has changed drastically and continues to change. This approach requires an employer to see human beings as a resource to the organization. The development of people is now the most important asset of improving the performance of an organization; this is accomplished through improving designs and methods of Human Resource Management.
The airline industry is one of the largest and most innovative industries within the United States. Aside from the innovations for which it is reputable and which changed the world the US airline industry is also notable in terms of the developments registered at the level of collective bargaining. The lines below reveal a brief time line of the events after 1978:
Southwest Airlines’ mission is “dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride and Company Spirit”, thus Southwest proclaims “We are a company of people, not planes. That is what distinguishes us from other airlines and other companies.” Southwest Airlines are successful not because of its strategy but because Southwest focuses and relies heavily on its internal and external business environment, thus the tactics is to focus first on the employee and customers come second. There are stages in which Southwest manages the performance of the effective management of its workforce through the role of leadership, organizational culture and human resource management
This short paper is an overview of Southwest Airlines, its strategy, and what role Human
The Qantas Airways is the largest airline in Australia. Its Human Resource Management operates in the company in four major areas, which are business segments, corporate, shared services, development, and learning. This report gives limelight to the Qantas airways HRM and its role in ensuring perfect operations of the company. It further discusses change management and job analysis and design. The company has undergone intensive change management such as cutting of prices and labor costs in order to ensure high productivity, moderation of wages as well as the introduction of flexible structures through a versatile and motivated workforce. Moreover, the HRM is also responsible of ensuring that right people are hired and
General Motors Corporation (NYE: GM) is the leading American automaker in the world with its operations spanning in 157 countries. The car manufacturer was established in 1908 in Michigan and today it is headquartered in Detroit, the United States of America. Besides the domestic industry of the United States of America, General Motors manufactures cars and trucks in other 30 countries around the world. Among its brand products are Cadillac, Buick, Chevrolet, GMC, GM Daewoo, Hummer, Holden, Opel, Saab, Pontiac, Vauxhall, and Saturn. Besides these brands that are owned by the automaker, GMC also operates joint ventures in China and Japan. That is, Shanghai GM and SAIC-GM-Wuling
Human Resource management has a high impact on the overall organization being managed. HR management makes certain that human talent is used successfully and resourcefully to accomplish organizational goals. As an organization core competency, human resources has distinctive competencies that generates high value and sets apart an organization from competitors in areas such as productivity, quality and service, employee skills, and innovative changes. HR management activities can be grouped into categories which include strategic HR management; equal employment opportunity; staffing and talent management; compensation and benefits; and employee and industry relations. This paper will
Human Resource Management, was developed in the late 90’s, by R. Wayne Mondy and Judy Bandy Mondy. It was designed to help new students become familiar with human resource management, providing both realistic and practical scenarios of HR’s strategic role in planning and operating organizations. Through various examples from the research of company material, it demonstrates that all managers are necessarily involved with the human resources part of business, which is
{draw:frame} {draw:rect} {draw:rect} {draw:rect} {draw:g} {draw:g} {draw:g} Table of Contents {text:bookmark-start} 1. Abstract {text:bookmark-end} The main objective of the project is to evaluate and analyze the Human resource department activities of the national carrier of Cyprus- “Cyprus Airways”, to find the strengths and the weaknesses of the system and to find out how “Cyprus Airways” keeps pace with the competitive environment of the airlines industry. The objective of this assignment is to describe and critically assess the main activities that are carried out by the HR department in Cyprus Airways. Human Resource Management is considered as one of the major factors that differentiates successful and competitive organizations
People Express was an American low-cost airline that operated from 1981 to 1987. They disrupted the airline market by taking advantage of the deregulations of the airline industry. This groundbreaking company shifted the market with its strategy, but all of this wouldn’t have been possible without their equally as groundbreaking human resources strategy. The company took a different approach to running and managing its employees that instilled an innovative, free, and accommodating structure that really set People Express apart.
The history of HRM had its beginnings in the early 1800s in England. In the pre industrial era, the apprentice worked and lived in close proximity with the master craftsman who looked after his needs. During the Industrial Revolution in the 18th century, manufacturing underwent a sea change when machines were used in large factories to manufacture goods. Later, in the 19th century, Frederick W. Taylor propounded the theory of scientific management that studied workflows scientifically to improve economic efficiency and significantly improve labor productivity. Taylor recommended that the combination of scientific management and industrial psychology of workers. Taylor proposed that workers should be managed not only for