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Hrm 531 Week 5

Satisfactory Essays

a. I would meet with Kate privately so my feedback does not embarrass her in front of her coworkers. I would tell Kate that her performance is exceptional and how valuable she is to the company. After I have given her recognition, I would inform her that I have received customer complaints and the fact that she does not work well with her coworkers proves that it was not a one-time thing. I would tell her about the importance of working well with both the coworkers and the customers. This feedback will include how teamwork and customer satisfaction is important to our organization and without it our company does not perform well. I would allow her to ask for any clarifications. I would stay positive and collaborate with her on finding ways she can improve her behavior. I would end the conversation with acknowledging her capabilities again.

b. …show more content…

I would meet with Ryan privately to discuss his performance. I would acknowledge his efforts to improve his performance before I tell him that he is performing below average. I would tell him about the specific areas where he is underperforming. Since he is a new employee, I would clarify the company’s performance standards by helping Ryan set goals. I would provide him with resources, such as training to make sure he is able to achieve his goals. I would end the conversation by making sure he understands my feedback and answer any questions that he may have.
Part 2. Feedback Analysis
a. The key difference in the type of feedback that I provided to Kate and Ryan is that while I helped set goals for Ryan I did not do the same for Kate. Kate does not need goals because she is already performing well and only her behavior needs to be redirected. Meanwhile, Ryan needs to have goals that helps break down tasks so that he can improve his

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