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Essay 2

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Becoming a suburban server, and remaining in the same geographical area had come to fruition. After taking time off to collect his thoughts and mourn the loss of his father, he arrived at the new hotel pleasantly surprised by the beauty of the lobby. The interior reminded him of the hotel in the Mountain City, as it displayed an open atrium with beautiful plantings spread throughout. The lobby itself contained an open-air restaurant, an enclosed fine dining restaurant, and an elevated lobby bar. The overall layout, somewhat smaller than the Mountain City hotel, appeared well appointed and showed nicely. This would be the first time Japes accepted a position through a “headhunter”, as recruiters were notorious for simply filling slots and …show more content…

Japes inherited some departments that were in total disarray. The health-club, essentially just a pool, managed by two physical education students who showed up and left whenever they felt like it, not only left the hotel exposed to major liability, it broke all local regulations. Tidy, a man who had never before worked in a hotel, managed the maintenance department, logging a mere thirty hours per week and never coming in on the weekends. His staff followed in his footsteps and pretty much did whatever they felt like. The housekeeping manager, Pillows, a thirty-year veteran, knew what to do, but personified a career Kiva. The guest rooms would only be cleaned to the proper standard when pressure was applied to her and her staff. The front office, the central hub of the hotel, employed no manager. The company believed that this area should be run with three supervisors, and they would equally share the responsibilities of the department. An organizational calamity, which for the next fifteen years, Japes gladly defended. He would organize it the way he wanted and let the cards fall where they may.
Duffer, a strange dude, although knowledgeable about the business he did not implement any changes to the hotel. Japes, early on, realized that Duffer would not stay for any length of time; he acted like a typical hotelier moving every two or three years.

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