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Employees At Wells Fargo Bank

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1. Evaluate the way people interact in an organization and how it contributes to the success or failure of the organization. Employees at Wells Fargo Bank have multiple opportunities to interact on a daily basis. Most often, team members interact within their individual department however; they have multiple opportunities to interact over the phone through banker connection and other internal resources. Being able to communicate clearly and professionally is crucial to all team members’ success and being able to provide the best possible service to the customers. Working together to serve the customer is the common goal for all team members however; often it can be a struggle to communicate easily and work well together. When doing business over the phone, trying to find the answer to a question, looking for the solution to a problem or even transfer a customer to the correct department can be a struggle because there are so many moving parts. Having strong job satisfaction and organizational commitment are crucial to the success of the team members and the business because without it, frustrating and attitudes can flare. The company provides multiple benefits towards the psychological contract such as: competitive wages, health and medical benefits, 401k matching and multiple employee discounts. In return …show more content…

Finding the right team members to be committed to the company and are able to feel comfortable being themselves within their teams is an important initiative in the recruiting and hiring process. With the company changes over the last 6 months, pressure has been put on leaders to be more authentic in their conversations with team members and customers as they move through the transitional phase and making huge changes to the company’s process and

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