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Effective Communication In Nursing

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Communication is in all we do, the way we talk, look and act, all relay to one another our true feelings and intentions. We may say one thing while our body language displays another meaning. Have you walked into a doctor’s office where they are rushing from patient to patient and never even bother to show eye contact, does this really say I care? How about getting a diagnosis with their back turned to you while looking at a computer. Imagine being that patient lying in bed while the nurse and patient care technician are discussing their evening plans around you. Communication in nursing comes in many forms, from shift reports between team members to the way we relate to patients and their families. Good communication can allow patients …show more content…

When a new admission comes in, I typically greet them with a smile and introduce myself, followed by an orientation to the room. I then do a quick assessment, while asking question relating to why they’re here and current pain levels. Next, I explain the admission process to the patient and family, ensure all questions are answered, then ask if there is anything else they need while making certain the call bell is within reach. Though simple as it sounds, these are all key elements of communication in nursing. Positive introductions and a timely assessment allows for them know I care, and am here for their needs, while providing acknowledgement of their arrival. Even if I am busy, a quick introduction helps establish a positive working relationship. These are essential elements of nursing because patients and families who feel forgotten can quickly become upset and non-compliant. Explaining the process early allows them to know our expectations and understand the progression of their stay, this not only helps alleviate anxiety, but plays a key role in compliance. One example of a recent admission was a lady who arrived with a hip replacement, her husband’s anxiety was extremely elevated by his uncertainty. He was unsure how he would care for her at home, what arrangements needed to be made, and how to prepare. I was able to sit down with the patient and family to explain the process for recovery, therapies involved, and home health services available. Even though I was extremely busy, by taking a few minutes to provide this information it eliminated the husband’s anxiety and helped the whole family be at ease with her stay. Even days later he was still thanking me for taking just a few minutes to sit down and speak with

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