Using effective communication strategies between healthcare practitioners and patients is essential to ensure high-quality and safe patient outcomes. As health care becomes more complex, the focus for organizations and health care professionals is focused on processes that facilitate clear communication and collaboration, that in turn improves patient safety and outcomes (Rosenstein, Dinklin, & Munro, 2014). Successful collaboration and improved outcomes is directly related to the quality of communication. Effective communication in a healthcare organization engages staff, conveys trust, and sets expectations for accountability (Men, 2014).
In the Vila Health adverse event scenario, there were multiple break downs in communication that
Communication plays a big role in the health care system. Without effective communication, how will we keep our patients safe? It is imperative for health care workers to have proper communication with their patients. It is also important for interdisciplinary teams to communicate effectively. According to the Joint Commission, seventy percent of sentinel events were caused by failure of communication (Dingley, Daugherty, Derieg, & Persing, 2008). The purpose of this essay is to discuss the seven principles of patient-clinician communication to meet patients’ expectation and using interdisciplinary communication to improve patient safety.
Describe strategies you gained from the course for improving outcomes of care and patient safety in the setting in which you are engaged in. Provide examples and rationale.
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
Schwartz, Lowe & Sinclair (2010) have stated that effective communication is very important for a health care professional and service user to interaction with each other successful and also between the health care professionals. according to Weiss &Tappen (2014),P98 Communication is considered to be a core competency in promoting inter-professional collaborative practice.
There are some barriers which could emanates in partnership working, these include ;poor communication or lack of communication among partners, inconsistent or in accurate record keeping, misunderstanding of policies and procedures Lack of trust, lack of respect for each other ,using of jargons in communicating and soon.
Communication is the process by which information is exchanged between a sender and receiver, resulting in a common understanding. The word communication originates from the Latin word communis meaning common. Therefore without a common understanding being achieved from an information exchange, communication has not taken place. It has become recognised that quality of communication in the healthcare setting is as important as practical skills and clinical knowledge and a vital component of an integrated approach to practice in healthcare. It has been demonstrated that understanding the needs and desires of the client, putting client choices and
The importance of effective communication for health professionals cannot be overemphasised as communication skills are crucial foundation of health professionals. Communication extremely influences not only the successful patient health treatment outcomes but also the safety, satisfaction and relationship of both the profession and the patient (Kirby, 2010) The context of the recorded video for this essay is about the conversation between a physiotherapist and a young woman who feels pain from her wrist for 1 week. They discuss the patient’s concerns about the process she will be going through to recover her painful wrist. The two communication skills, demonstrated in the video, discussed in this essay are sending congruent verbal and non-verbal messages, and reflecting and paraphrasing of content and feeling to check understanding which both significantly contributed to improve the effectiveness of communication in the video.
I agree that miscommunication and breakdown in understanding can result in adverse effects and patient harm. Because much of medical care is really information management, this communication between treatment team members and the patient and patient’s family is a core component of health care—it is more than an adjunct or facilitator of health care (Schyve, 2007). Effective communication is communication that is comprehended by both participants; it is usually bidirectional between participants, and enables both participants to clarify the intended message. In the absence of comprehension, effective communication does not occur; when effective communication is absent, the provision of health care ends—or proceeds only with errors,
“Communication is a multidimensional and complex process in which, ideas, thoughts, values, knowledge or feelings are shared and interpreted” (Koutoukidis G, 2013). As a nurse, being able to communicate with our clients is imperative to their wellbeing and to the building of our therapeutic relationship. Effective communication is an essential part of nursing and doing it well can be an art, however it can be learned over time and usually gained from education and experience. Linguistically diverse and elderly patients in an acute setting need assistance in communicating and employing an interpreter to help is usually advantageous. Communication can be arduous and can have obstacles which we may encounter.
Communication is about more than just bartering of words. It is about comprehending the feeling and purposes behind what is being said. Effective communication is also a two-way street. It is not only how you deliver thoughts and feelings that it is acknowledged and comprehended by somebody in precise way you proposed, but it is also how you understand to achieve the full significance of what is being portrayed and to make the other individual feel heard and understood.
Effective communication amongst staff and patients is crucial to getting positive results. Issues between staff members are just as likely as issues with patients. Open communication will lead to greater result if approached with an open mind and understanding. As suggested, all healthcare professional and physician should be required to participate in culture and sensitivity courses to build awareness. Living in a highly diverse country requires all health professional to be educated in caring for patients from different
Clinical placement is vital for internationally qualified nurses to undergo and be able to understand and experience the Australian healthcare system.One of the most important roles inside a care facility such as hospital are the nurses caring for the patient. This past years, nursing care being render has been continually developing new accepted standards through evidence base practice which guide nurses in their practice.Furthermore, nurses are encourage to do a reflection to re-evaluate the experience and learn from it.In relation to my experience on this placement , I have written down predetermined learning goals which I reflect on and guide me in my professional and personal development and the steps I took to
There is no such thing as a single provider for a patient in healthcare. There are multiple providers involved in the care of the patient, from lab tech to nurses to specialists. It involves a great deal of communication skills to communicate the needed care to the inter-professional teams. Miers and Pollard (2009) stated that “successful collaboration is not achieved easily, however, and barriers such as professional divisions and hierarchies, stereotyping, and differing value systems have been widely reported” (p. 31). Each member of the inter-professional teams has their own values, characteristics, specialties, and point of views as how to care for the patient. Thus, disagreements could happen amongst the providers and as such should be handled professionally. However, no matter what the disagreements are, it should be on how to ultimately provide the best care for the patient. The use of effective communication amongst the providers is helpful in delivering timely and efficient patient care.
Effective communication can strengthen the bond between team members, and patients by having a clear understanding of what is being imposed or asked. This is why as a healthcare provider we need to ask are patients questions to make sure they get the gist of what is being said. Asking questions is a big part of being able to speak or have an effective conversation with one other. While as a healthcare provider a question shows are patient we do care, to take the time to make sure they're on the same page as us and the doctor. Being able to effectively communicate with your patients and team can lead to a better perception of what kind of healthcare is being received, and can ultimately lead to a patients willingness to aid in their own recover.
Communication is an important aspect of everyday life. You converse with family as you leave the house in the morning. You send an email to a coworker about remedying a problem in the workplace. You order food from a waitress at a restaurant. But what most people do not consider, is the impact that communication has in health care. Health communication is the process of seeking, understanding, and sharing health information (DuPre, 2017). Everything from reading an article on diabetes, to asking a child “what hurts,” to explaining ailments to a doctor, all fall under the umbrella of health communication. Effective health communication is essential to individuals, organizations, and communities alike (DuPre, 2017). Scholars have taken interest in studying many dynamic branches of health communication, but a prevalent topic is patient to provider communication.