The main issue in the Donor Services Department is one of reduced efficiency and productivity. While conflict is a cause of this challenge, the end result is a department that does not run as smoothly as it can and is not as productive as it should be. Efficiency and productivity are important. However, accuracy is also crucial, as funding rely on the number of enrollments. Those who track enrollments and document the processes must be able to produce high quality work that is accurate and do so in a timely manner, so that numbers remain current. Regardless of why the conflict exists, it reduces the effectiveness of a department and the friction of conflict can lead to distractions and errors. To reduce conflict, the department must develop a program that involves all …show more content…
Karen Jehn (1997) recommends observation as a useful tool to “develop a typology of conflict by demonstrating the connections between perceptions and actual behavioral displays of conflict.” This type of research will provide Joanna with a better picture of the specific types of conflict or the specific issues that lead to conflict. Intergroup conflict in the Donor Services department occurs for many reasons. While workers may all have the same understanding of what needs to be done and why, they may disagree on how it should be done. This is known as task conflict (Pelled, 1999). To further complicate matters, workers may not believe that co-workers are competent in their roles or may perceive specific processes as detrimental in achieving specific goals. Workers then begin crossing boundaries in an attempt to manipulate the processes of completing tasks to their own way of thinking. Anger, frustration and negative feeling ensue. Intergroup conflict can also have an emotional component. This is often shaped by the diversity of workers, in areas such as culture, belief systems, educational
The conflict will be reduced when the purpose is reinstated and employees are told that they are working towards mutual goals. Once the common goals are indentified they can work as a team and there will be less conflict as they are trying to achieve the exact same goals.
Conflict is part of our human disposition; consequently, it is customary within organizations. “Left unanalyzed and unchecked, it can be a destructive force that consumes time, money and human resources. Learning the various ways that people resolve conflict and expanding their conflict resolution styles can lead to better results” (Sadri, 2012). Within organizations employees have personal beliefs, styles and attitudes, and backgrounds that at times can cause disagreements, inconsistencies and ultimately, conflict. It is the intent of this paper to examine the archetype of conflict as an
The second form of conflict management is Compromising. This form brings along the idea that losing something is adequate when an individual gains a little. Both sides come to the middle to help serve the team and project on hand while making it possible for each person to maintain a portion of his or her original idea. The drawbacks of using this method are values and objectives can be lost in the process if they are compromised. Some of the demands from the other side may be too severe to come to a middle ground on. This method can also create other conflict if no respect for the compromise or the other team members exists. When this method is used to its full potential people of equal roles are equally committed to the team. “When the issue is to complex to just abandon the others ideas or perspectives and when the specific task that is being dealt with is only moderately important.” (Improving group, organizational or team dynamics when conflict occurs, 2008)
Finally, the last conflict management style is called collaborating. Collaborating involves discussing the situation and arriving at a decision that is beneficial to both parties involved. This style can be used in situations where the goal is to learn or when both issues are too important to compromise on. Collaborating requires both parties to be honest and open when discussing the problem. Because both parties are opening up and exchanging information, collaborating can lead to better working relationships between employees (Nelson and Quick).
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of
Conflict analysis and assessment begin with mapping out aspects of the conflict to layout the context in which the conflict occurs. Conflict analysis allows for theorists and scholars to pinpoint aspects
There are many was that people experience conflict throughout their day. This can include conflict in the work place, at home, or even on video games. All these opportunities to collide with conflict can make it difficult to determine what type of conflict is occurring, and reach the best possible solution to the problem. There are certain cues that can be seen when dealing with realistic, and nonrealistic conflict. These include then end goals related to the conflict, flexibility, and the interests of the parties involved within the conflict. Also, the appropriate response to a non-realistic conflict is to use force or coercion to resolve the issue. First realistic conflict produces different cues from nonrealistic, and these can be used in determining the type of conflict that is being dealt with.
The text book describes conflict as “a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.” There are different views on dealing with conflict. There is the traditional view that seeks to eliminate any conflict and the interaction group that seek to use conflict as a stepping stone to greater things. Conflict can arise in any situation and, following the managed conflict view, it is not necessarily something to be push under the table but something to
Conflict is defined as a disagreement that occurs between two or more parties that are involved in an activity which leads to perceived threats to their needs, concerns or interests. Conflict is a normal phenomenon in life and it provides numerous opportunities for growth and understanding of the experiences that shape life. Interpersonal conflict occurs between two or more people within one setting such as in an organization or work team ADDIN EN.CITE Barki2001294(Barki & Jon, 2001)29429417Barki, HenriJon, HartwickInterpersonal Conflict and Its Management in Information System DevelopmentMIS QuarterlyMIS Quarterly195-2282522001Management Information Systems Research Center, University of Minnesota02767783http://www.jstor.org/stable/3250929( HYPERLINK l "_ENREF_1" o "Barki, 2001 #294" Barki & Jon, 2001). Conflict management is defined as the use of certain skills and strategies in limiting the negative consequences of conflict in order to introduce the positive aspects of conflict at a level which is equal to or higher than where the conflict is actually taking place. Conflict management is aimed at enhancing learning or outcomes for a person or organization ADDIN EN.CITE Voydanoff2004298(Voydanoff, 2004)29829817Voydanoff, PatriciaThe Effects of Work Demands and Resources on Work-to-Family Conflict and FacilitationJournal of Marriage and FamilyJournal of Marriage and Family398-4126622004National Council on Family
Conflict can rise in any organization. In criminal justice organization, conflict arise from breakdowns in communication, values conflicts and poorly defined policies, personality differences, employees distrust and adversarial management. Whether or not conflict benefits a criminal justice organization depends on the intensity level of such conflict and the manner of which it is handled by management.
Conflict results from real or perceived opposition to one’s values, actions, desires or general interests. Conflicts may occur internally or externally between individuals or groups; conflict within a team environment can cause frustration, and occasionally anger. However, conflict resolution can also often generate positive results for the team. Conflict management skills remain in demand; conflict may be managed successfully by reaching an agreement that satisfies the needs of both the individual(s) and the team as a whole
Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.
Identifying the underlying causes of this widespread conflict is important as it allows management to determine what resolution approach to take. The causes of this conflict will generally fall into two broad categories, collective and individual reasons (Deery et al. 1998).
In resolving conflict, ask the question, “How do we keep this from happening again?” The first thing is to be objective. This helps in managing conflict by keeping team members focused on the problem at hand (Huber, 2007)
He acknowledges the idea that others look at conflict theory as pertaining to specific events in history; however, he insists that it is more than that and that “the perspective is much broader and includes all of what goes on in society” (Collins 1994:47). He stresses upon the fact that it is not about simply having conflicts occur, but rather, how domination happens even when conflict is not outwardly occuring (Collins 1994:47).