A Case Analysis Report on
“Dilemma at Devil’s Den”
Submitted By Section –B , OB Group -7 Ayush Jain 2013070
Ayush Srivastava 2013071 Bala Ganesh 2013073 Debdeep Konar 2013087
Divya Vinay Shah 2013094
Lakshmidhara Sarma G 2013103
INTRODUCTION
This case, “Dilemma at Devil’s Den” is about Susan, a business student, and her experience as a student employee in the campus snacks bar called The Devils Den. It basically deals with ethics and individual behaviour of a person towards the organization. Susan observed that the employees of the Den were allowing their friend free food, themselves taking food
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This created an acceptable environment to "take extra" which after a while became the norm.
Managers did not see a value in going against the norm, this would have caused increased tension with the larger group and forced them to make a decision between friends and a job that didn 't mean much. With management allowing the group to continue the action it reaffirmed the acceptability and strengthened the norm.
Objectives of Case Analysis * ‘Freebies’- i.e. taking away food for free by employees and their friends:
Food for employees during their working hours was free. But, the employees had a habit to take food for free after completion of their shift and also for their friends.
* Inventory was not maintained properly:
Student workers as well as Student managers were not in a habit to maintain the inventories of snacks bar. This aided the employees to take food easily from the store.
* No written rules or guidelines:
Devil’s den was running without any set rules and regulations. The employees were free to act the way they wanted.
* Weak supervision by student managers:
As mentioned above, the student managers did not supervise the workers properly. Be it making inventories, guiding workers for store management etc. they were neutral. * No training or supervision for student managers:
There was no training or orientation program for new
5. Capacity and facilities. After reviewing the video I see that their facilities are in poor conditions making it harder for many to work that type of environment. The administrative office have no space/order to them along with their shipping or receiving department affecting how the company flows on a daily bases. Not having enough space along with clean, organized facilities can affect the produce and output of a company.
As a result of the approach, there was high turnover of staff and there was very little initiative amongst the remaining staff. Individuals were initially reported as being highly competent but later were blamed for things going wrong, shortly before they left. The team was very tightly knit and generally appeared supportive of the team leader.
There was much dissatisfaction throughout the plant among the workers due to workers being treated unfairly by management (Engelmann, 2014). According to Engelmann (2014), “Foremen “traded” workers back and forth between departments – one of them laying off a worker and the other hiring him back at a lower wage”. Many workers throughout the plant would complain about being denied a day off to attend the birth of a child or a funeral service of a friend or family member or to care for their ill spouse or child. Furthermore, company foremen were instructing workers on how to vote in local and national elections, and threatened with layoffs if they did not comply (Engelmann,
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