Different Types Of Servant Leadership At Southwest Airlines

In order for an organization or movement to have success, it is extremely important that their leaders are effective. Every leader does not possess the same qualities and skills as the next leader, but that doesn't make them less effective. Each leader may also have a different leadership style than the next person. This paper will define a leader as well as servant leadership and transformational leadership styles. Finally, Eleanor Roosevelt's leadership style will be determined to be either servant leadership, transformational leadership, or both.

I had the pleasure of interviewing Justin Robison, Controller and CFO for The Housing Trust in Santa Fe, New Mexico. The Housing Trust is a non-profit agency who helps people in northern New Mexico locate affordable housing. This assistance is provided to low and moderate income level families. The Housing Trust also builds energy efficient, affordable homes for low income families. Justin has been in the financial sector as an Investment Analyst and a Financial Analyst. He earned his MBA at the University of New Mexico. Justin’s leadership style has developed from experience and education, but he appears to still be in the process of really finding what style works best for him. Justin had an insightful view of what defines leadership, what helps motivate his followers, and what makes a good follower.

Colleen Barrett is one of the most influential women in the world of business and her efforts have paved the way for future female executives. According to Dierendonck and Patterson (2010), “For five years in a row, SWA is the only airline to win the Triple Crown, ranked first in most on-time flights, least lost baggage, and fewest Customer complaints”(p 135). Colleen Barrett is a rare example of a leader that rose from the ranks of an organization to the highest position of the company while never receiving a formal education in business management (Southwest Airlines ' Colleen Barrett on 'Servant Leadership, 2008). Her greatest achievement while at SWA was completely changing the leadership style and atmosphere of the organization. According to Dierendonck and Patterson (2010), her remodeling of the organization has kept SWA the leader in their industry by “setting and achieving incredible records of performance”(p 135). Leaders at SWA still practice her servant leadership style of managing employees even after she left the organization (Dierendonck & Patterson, 2010). Before a leader can achieve greatness they have to overcome challenges in their career fields.

Colleen Barrett, otherwise known as Mother Nurture, rose from secretary to president at Southwest Airlines. She exemplifies the definition of a “superleader” in that she is an “inspirational impact on others” (Schermerhorn, 2011, p. 233). During her rise within corporate America she has never ceased to treat her employees like family. On the New York Stock Exchange, Southwest Airlines trades under the symbol LUV. This symbolizes the vision of airlines to become “the World’s Most Loved, Most Flown, and Most Profitable airline” as well as their value statement which encourages all to have a “fun-LUV-ing” attitude and a servant’s heart. (“Culture,” n.d.) Ms. Barrett is well known for developing this culture within Southwest airlines. In corporate America, love is not a word that is used often, but, Southwest Airlines has used it from the beginning. (Shinn, 2003, p. 18) Ms. Barrett has been with Southwest airlines since 1978. She became vice-president of administration in 1986 and rose to the position of president. In 2007, she received the Tony Jannus Award for distinguished achievement in commercial air transportation and in 2008, she won an award from the Women’s Leadership Exchange. She recently stepped down from her role as president in 2008. She continues to work for Southwest Airlines but in a roll that allows her to work in the field, with the employees that she loves to lead.

James A. Autry is the author of the bestselling book The Servant Leader. He has put together the fundamental skills every leader should hold in order for them to successfully run their businesses. Within thirteen chapters, the book has been divided into four categories: a foundation of character and vision, servant leader as manager: the everyday nuts and bolts, the harsh realities of organizational life, and finding the balance. The importance of developing yourself into the character of ‘servant leadership’ is identified to show how to harness productivity, creativity, courage, a nurturing nature, and handle both short and long term management situations. Although a particular purpose or mission leads every organization, all organizations are in a sense the same. The dependency on people is a dominant factor (Autry 2001, xviii).

Leadership and management for many go hand in hand, and may be perceived as one in the same. In the book titled, The Servant (1998), James C. Hunter challenged this mainstream view, and literally turned this concept, which so many are coached on, upside-down. The notions of what characterizes a virtuous leader, as well as what it means to serve others, are the primary focal points of Hunter’s book. He did an eloquent job of revealing his theory concerning effective leadership by using an allegorical approach which, made the content easier to digest and much more personable. The Servant deeply resonated with me, and I gained significant value from the attitudes Hunter presented which, I can apply to my schooling, personal life, and future career paths. I was also able to discern what I felt to be applicable elements regarding the mark of a worthy leader, and arrived at my own theories.

Servant leadership is best know for placing the needs and wants of others above those of the leader; this helps to create a trusting and empowered team of followers to help organizations reach their goals (Mahembe & Engelbrecht, 2014). The servant leadership model is able to help nonprofit organizations gain a competitive advantage in ways that are not necessarily profit driven, such as improving employee satisfaction and commitment to the organization (Center for Servant Leadership, n.d.). The improvement of employee satisfaction has been linked to improved customer satisfaction, which helps to build support for the organization (Center for Servant Leadership, n.d.).

From the group Biblical Integration Paper, it was understood that servant-leadership is not only a gift of purpose that God places in the hearts of His people, but it is also a calling in one’s life to truly touch the lives of others in need. Living a successful life, as a servant-leader is not one that focuses on self-fulfillment, rather it is in seeking a fulfillment that comes from Christ when one pours him/herself out for the sake of others. It is through servant-leadership that one is able to bring hope into hopeless situations (Group Integration Paper,

Servant leaders puts their followers first versus the goals and objectives of the organization, which limits organizational strategy and processes and lacks continuous improvement of core competencies; therefore, there is no research to date that proves this leadership style increases organizational performance (de Waal & Sivro, 2012). In contrast, as a positive, communication strategies of servant leaders are rewarded with employee loyalty and decreased staff turnover which increase patient outcomes and satisfaction due to staff feelings of appreciation and compassion from the servant leader (Marquis & Huston,

Being a servant leader empowers others to become better people. Without such leadership, Kelleher’s employees would feel as if they do not matter, but in reality they are the most important assets to the airline company.

Moreover, while taking the Leadership Foundations Class, there were many lessons that provided me with tools to be an efficient leader. However, when my teacher exposed the class to servant leadership, I immediately took interest in it. At this moment, I finally directed my leadership to embody the qualities of a servant leader. Some of which include: acting with humility, encouraging the new generation of young leaders, valuing diverse opinions, and serving others before

The shared themes discussed in these articles aligned with my thesis – caring for the least able, service before leading. Liden, Wayne, Chenwei, and Meuser (2014) suggest a servant leader must guide followers to emulate the leader’s behaviors by prioritizing the needs of others above the leaders'needs. Liden et al. (2014) further attest that servant leaders cultivate servant leadership attributes among those they lead, creating a serving culture which influences performance and enhances followers’ traits and skills through mediating influence of personal identification. For leaders to operate under ethical leadership framework, the leader must possess character, competence, and commitment. The leader must also lead by example, thrive on the

Southwest Airlines is often a modeled by other companies for its organizational structure. Organizations that have an effective management team are successful in developing a strong organizational culture, utilizing managerial controls, and leveraging diversity. Effective management teams are developed by cultivating leadership skills in those that supervise the company’s associates. Organizations want managers that can motivate their associates to achieve the goals and vision of the company. Managers that are able to utilize the leadership principles to engage their associates to share the success of the company are considered effective. Leaders are able to develop a strong vision and communicate that

I really liked the way Southwest Airline used their servant leadership. They have provided good productive customer service delivery to the passengers. More importantly, they have treated all employees with great respect and consider everyone equal with any matter. It doesn’t matter whether someone is on a higher level or lower level position at work. They share a common values, knowledge and problem solving strategies amongst one another. In addition, they provide good support to the entire team and never embarrass employees as well. They have also focused on organizational behavior, shareholders and customer satisfaction in order to improve their financial plan.

Healing. “One of the great strengths of servant-leadership is the potential for healing one 's self and others. Many people have broken spirits and have suffered from a variety of emotional hurts. Although this is part of being human, servant-leaders recognize that they also have an opportunity to "help make whole" those with whom they come in contact” (Spears,