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Difference Between Assertiveness And Assertiveness

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Listening - You have to pay attention to the contents of conversation to have a meaningful conversation; simply hearing is different from listening courteously. Hearing is a passive attitude, whereas listening has a proactive meaning. Listening can be defined as the ability to accurately receive and interpret messages in the communication process that requires sustained effort and full attention to the other party. (SkillsYouNeed, n.d.)[1] The basis of communication is listening in the business; listening is important to maintain relationships among employees and customers to develop trust between each other. For example, if you listen to other employees that will develop trust between each other as the employee knows you are sincerely interested in what they have to say. (Tingum, 2016)[2]. In order to develop listening skill, ‘Free Management …show more content…

Assertiveness is an expression to support your self-esteem and respect your needs and values to find an appropriate way to expose yourself in the reality. There are people who do not stand up for the rights in order to avoid injuring their pride; this is not the right way of assertiveness. Assertive people have a positive style of communication and assertiveness may help to maintain relationship with employees, produce returns in all areas of your business. For example, assertive leaders in the business express their opinions in the meeting with clear objectives to lead their followers towards goals. (Bacci, n.d.). This means assertive leader inspires their employees to reach the same direction which will obtain good results in the business. The article ‘how to be assertive’ retrieved from https://hbr.org/2012/08/how-to-be-assertive-without-lo.html was useful to develop assertive skill without losing

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