Listening - You have to pay attention to the contents of conversation to have a meaningful conversation; simply hearing is different from listening courteously. Hearing is a passive attitude, whereas listening has a proactive meaning. Listening can be defined as the ability to accurately receive and interpret messages in the communication process that requires sustained effort and full attention to the other party. (SkillsYouNeed, n.d.)[1] The basis of communication is listening in the business; listening is important to maintain relationships among employees and customers to develop trust between each other. For example, if you listen to other employees that will develop trust between each other as the employee knows you are sincerely interested in what they have to say. (Tingum, 2016)[2]. In order to develop listening skill, ‘Free Management …show more content…
Assertiveness is an expression to support your self-esteem and respect your needs and values to find an appropriate way to expose yourself in the reality. There are people who do not stand up for the rights in order to avoid injuring their pride; this is not the right way of assertiveness. Assertive people have a positive style of communication and assertiveness may help to maintain relationship with employees, produce returns in all areas of your business. For example, assertive leaders in the business express their opinions in the meeting with clear objectives to lead their followers towards goals. (Bacci, n.d.). This means assertive leader inspires their employees to reach the same direction which will obtain good results in the business. The article ‘how to be assertive’ retrieved from https://hbr.org/2012/08/how-to-be-assertive-without-lo.html was useful to develop assertive skill without losing
Assertive— people develop positive relationships with others, as they will try to consider other viewpoints as well as presenting their own viewpoint in a clear way. This can lead to better self-image and reduced stress.
Jefferson became governor of Virginia in 1779, where he stayed for two terms. For a lot of this reign, it was the midst of the American Revolution and he had to handle the many intrusions made by British invaders. Thomas had no military experience causing him to have difficulty handling these situations, but that wasn’t all though. The state constitution did not give the state’s chief executive` enough power to help in a situation like this. After Benedict Arnold invaded, thousands of his troops made Virginia their home. Jefferson felt horrid over everything that had happened, leading people who didn’t understand his position to believe he was a useless leader.
Theodor Seuss Geisel, more famously recognized as Dr. Seuss, was not only a writer, but a storyteller, editorial cartoonist, and a positive influence to many. Few authors have been able to make an immense impact on the world as Geisel has. From his detailed and witty political cartoons to his heart-warming children’s books, Geisel has become a household name to many with his popular holiday classic; How the Grinch Stole Christmas! and some of his best sellers, like The Cat in the Hat and The Lorax.
To achieve the pinnacle in any endeavor or undertaking one must start with a solid foundation. My foundation for effective communication began when I took UNV-104 21st Century Skills: Communication and Information Literacy at GCU. One of the first concepts discussed was listening. Many times, we are in a conversation and we hear what the other person is saying, but we are not comprehending. Generally speaking, listening can be described as hearing and
Assertive people are able to look a person in the eye and in a firm but non-threatening tone, say yes or no-they do not get walked on or taken advantage of. Assertiveness, not passivity or aggression, is the way to win-win outcomes.
Active listening is also an integral part in the receipt of a message. Part of a listener’s responsibility is to provide feedback, making communication a two-person affair, and as important, senders must seek out and attend to the feedback that is offered by their receivers (Cheesebro, O’Connor, Rios, 2010). By actively listening to the sender, we can translate and respond to the message appropriately. Through active listening, we can develop respect and trust with the sender, increase productivity, maintain a “cooler head”, increased confidence and remembering the important information that the sender is trying to convey to us (Cheesebro, O’Connor, Rios, 2010). It is believed that we only take in 50% of what we are listening to at any given time so it is crucial that in communication, we extend to each other the same courtesy as the sender as we do as the receiver. Active listening is more than just hearing what the sender is
Effective communication will help me avoid misunderstandings and improve my relationship in both personal and professional level.
Listening Skills Listening is the ability to accurately receive and interpret messages in the communication process. It is also key in all effective communication, without the ability to listen effectively, messages are easily misunderstood. The importance of listening skills to top employers, the provide training for employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective learning skills. Richard Branson frequently quotes listening as one of the main factors behind success
The two cultures I am going to compare are the USA and Japan; I have chosen these two cultures because they differ from one another very much. The multinational corporation I am going to use in relation to the comparison is McDonalds as it is one of the most popular fast food brands in the world. Some of their main difference include:
Listening is more complex, and it encourages one to analyze and think about an idea, rather than to simply accept it (or “hear” it). Hearing is a skill that is beneficial for every aspect of life. As long as we have our ability to hear, we will always perceive different sounds, music, and voices. Listening, however, is beneficial to us in specific instances. It is important for us to attain good listening skills in education, the work force, and in our relationships with others in order to succeed. Good listening in education will bring about confident participation in class discussions; good listening in the workplace will lead to cooperation and good teamwork among colleagues; good listening in relationships is healthy and positive, for it is important to hear what an individual has to say in order to know how they feel.
Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
Listening is more than just hearing. The process of listening involves receiving and constructing meaning, and responding to verbal and/or nonverbal messages. In other words, listening is not always easy and being a good listener is all about developing listening skills. To receive messages appropriately we have to listen actively. Active listening can be broken down into three important skills; first of all you have to reflect the feelings that the person is communicating, secondly reflect the content that they are communicating and finally ask good, meaningful questions.
Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read between the lines and enable to empathize with the speaker.
The listening process is a multistage process that involves "receiving, constructing meaning from, and responding to spoken and/or nonverbal messages" (pg. 109). In order to listen effectively it is necessary to attend to, interpret, evaluate, and respond to the message. The steps or stages to the listening process are as follows: attention, interpretation, evaluation, and responding. The first step is attention, which deals with the act of selectively focusing on certain communication cues while also ignoring others. One important key aspect to being a good listener is learning how to take control of one's attention by setting goals ahead of time and redirecting attention when it strays away. The second step is interpretation, which deals with the act of assigning meaning to the stimuli that captures our attention. Interpretation is often guided by our own individual patterns of thought as well as social expectations and is definitely open to many errors. By