Essay on Communication in the Workplace

Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague.

TO: Alison Allen, Human Resources Director; Cary Hasler, Marketing/Advertising Director; Joseph Earl, Customer Service Director; Elizabeth Hope-Earl, Client Account Director

If the sender’s accent is not easily understood by the receiver then a written message may be more effective.

The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.

Throughout the world people use numerous types of communication; However, not many realize how often they use nonverbal communication. Nonverbal communication is the act of speaking with facial expressions, eye contact, gestures, and posture (body language). This type of communication is just as important as any other, as it can portray the wrong message. The more aware you become of nonverbal communication, the more aware you become at noticing you are utilizing nonverbal communication and can alter your body language, facial expressions, and eyes to portray the message you intended to from the beginning.

Cultures differ from nation to nation. Culture plays an important role in communicating with other people. In Matthew Arnolds’ Culture and Anarchy (1867), culture is described as “special intellectual or artistic endeavors or products.” In Primitive Culture, Edward B. Tylor (1871) defined culture as "that complex whole which includes knowledge, belief, art, law, morals, custom, and any other capabilities and habits acquired by man as a member of society." all folks “have” culture, learned by virtue of membership in some social group – society. In the book “Communicating at Work” by Ronald B. Adiel and Jeanne Marquardt Elmhorst, the definition of culture is “a learned set of shared interpretations about beliefs, values, and norms, which affect the behaviors of a relatively large group of people.”

Although the topic of communications is broad, there are very few, if any, job situations where you will never have to work with or communicate with others. The McGraw-Hill assessment shows that I have moderate communication competence with a score of 68% (2017). Improving in this area would require me to remain vigilant in how I manage my verbal and nonverbal gestures such as tone, touch, facial expressions, eye contact and active listening (Kinicki, 2016, pp. 299-301). From an organizational standpoint, I may benefit from embodying a storytelling approach, thoughtfully sharing details and information in a systematic, fluid, approachable, presentable and engaging way (Kinicki, 2016, pp.

This study will include a formal and comprehensive review of literature to provide a basis for the research. The literature review will consist of theoretical perspectives and previous research findings related to the communication climate in the workplace. The review will provide a focus for the study and to report the important concepts and data related to the attitudes and behaviors in the workplace. The review will include an overview of the behaviors, conflict resolution, and educating leadership on communication strategies. A variety of resources will be utilized for reviews of literature pertinent to the project and to answer the research question. Textbooks, professional periodicals and journals, online databases, and other reference materials will be the tools used to gather the data for the review of the literature. The researcher will utilize computerized databases, such as the Educational Resources Information Center (ERIC), journal articles, and abstract series, books related to mentoring, conference papers, and abstracts of dissertations, web site articles and research studies in preparing the synthesis of the literature collected.

During spring and summer of 201 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the day to day operations of this company as a whole. For the sake of clarity however I’m going to limit the focus of this paper to the Information servives departmentin which I worked.

In the environment today, it is not unusual to see people working in teams to accomplish certain goals and tasks. During our youth, parents and teachers encourage us through various methods to work as part of a team. Whether a sports team, classroom team, or after school activities, parents and teachers and other authority figures start the introduction of working in teams and teaching the value of being able to work together to accomplish a common goal. As people progress through the various stages of their lives, everyone continues to strive to communicate. Communication is a part of everyday life. It may be overlooked in some areas, but when dealing with a team environment, communication is vital. One

In this case-study for Electra Products’, I will be addressing relevant, organisational behaviour and communication issues that must be addressed in order to “revive the failing company” (Samson, 2012). Specific recommendations will be offered to further assist in focusing on the key outlined issues and what actions would be most appropriate to take from this point. Throughout the report, it is clear the attitudes of staff are becoming unfavourable and has resulted in a lack of job satisfaction, thus becoming a crucial behavioural issue within the company, restricting its progression and the success of the empowerment campaign implemented by the company’s new CEO. Selective perception and emotions of the staff are creating communication issues that are barriers and are “going to be an obstacle to the empowerment efforts” (Samson, 2012). Limitation’s that restricted the recommendations for this case study were lack of information on each of the departments and individuals involved. There was also no clear mission statement or goals stated to help the employees and departments understand where the team leader desired the company to be repositioned. Communication involves a transfer of meaning and understanding, staff need to have a solid understanding of the company’s mission statement and the individual goals of each department. If they can understand and adjust to work with one another’s goals, it will create greater, more positive diversity in the ideas

In the 21st century our communication mediums have changed, know we Whats App Facebook or email rather than calling or visiting in person. What hasn 't changed is that when we communicate most of the time another human being is on the other end and. This chapter will discuss not only how to communicate with diplomacy but how messages of communication are interpreted. In the workplace communication is probably one of the most important factors as people need to receive clearly communicated messages to be on the right track. It could be that you need to so some public speaking at the workplace and not only is your confidence being shook up, your nerves are on edge worrying how to communicate you message. Not only how we communicate with others that impacts our success what’s also a key part is how we communicate with ourselves and overcome internal negative dialogue. Did you know that only 8% of our communication is based on the words we say? Also did you know that 37% of our communication is based on our tone of voice? Did you know that the remaining 55% comes from our facial expressions and body language? If you find this hard to believe just think of when someone says something to you and they come across as rude. More often than not it was the way they said it vs the actual words they said. When communication is open and employees are connected

The ability to communicate is one of the key factors to have a successful business. You could offer an excellent product or service, but if you’re unable to promote your services and communicate effectively with clients and co-workers the potential for growth is limited. The principle areas of communication are: Purpose, Style and listening.

Communication should be clear, concise, and succinct to avoid any room for misinterpretation; Negative nonverbal cues such as, facial expressions, hand gestures, and body language, could discredit the person-to-person conversation. Communication scholars argue that one should not assume that more communication is equated with better communication (Keyton, 2013, p. 154), especially with the added use of nonverbal cues. It is understood that interpersonal communication is important, but whether it changes the landscape of a business for the better is another question, altogether. There are both formal and informal communications in the workplace; Formal, dealing with work decisions and the latter, dealing with friendships and non-work-related banter.

Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the